Reconciliation Services Officer

Since 2024, 7-Eleven Australia has joined 7-Eleven international to be part of the biggest retail network across the world, represented in 20 countries with over 84,000 stores. We have big growth plans in Australia and a lot of opportunity for someone who wants to be part of ever growing retailer with a global footprint.

Firstly, what we offer you!

• Vibrant Open Office in Richmond. Work in a dynamic, collaborative space that sparks creativity
• Work Your Way. Enjoy the perfect balance of remote flexibility and in-office collaboration—get the best of both worlds
• Make a Difference. Take a paid day off each year to volunteer for a cause you’re passionate about
• Fuel Your Day. Enjoy free 7-Eleven coffee and snacks in the office—because great ideas start with great coffee
• Family comes first. Get up to 15 weeks of paid parental leave for the primary carer and up to 4 weeks for concurrent leave, so you can focus on what matters most
• Stay Social & Connected. Join our Social Club and Open Committee for regular events, celebrations, and fun activities
• Grow Without Limits. Access unlimited LinkedIn Learning courses and invest in your personal and professional development

The role

The Merchant Reconciliations & Reporting Officer is responsible for the accurate and timely reconciliation of merchant settlement accounts, completion of associated financial transfers, and delivery of monthly store and customer financial reporting.

The role investigates and resolves variances, maintains clear supporting records, responds to service requests and works with Finance, Accounts Payable, Payroll and store stakeholders to ensure issues are directed and resolved efficiently. The role will be responsible for:

• Complete daily merchant reconciliations across ACS, ACS7, ACSE, ACSF, ACSM, WEX and AMEX, ensuring settlement activity is accurately matched, cleared and supported.
• Complete monthly reconciliations for Diners/Tipple, Adyen, Adyen Digital, Nayax/Adyen, Tipple, DoorDash and Uber Eats.
• Identify, investigate and resolve reconciliation breaks, timing differences, unmatched transactions and residual balances.
• Process required balance transfers between linked merchant accounts, including ACS and WEX, ACSE and ACSM, Nayax and Adyen, and Diners and Tipple
• Complete the weekly reconciliation of three E-Services general ledger accounts.
• Update reporting variants and prepare, run and distribute monthly store financial reports.
• Manage reporting requirements for changeover and closed stores, including manual report production and distribution where required.
• Operate in line with month-end deadlines, internal controls, delegated authorities and record-retention requirements.
• Identify recurring reconciliation issues, manual effort and control gaps, and recommend process or system improvements

What’s in your toolkit?

• Experience in financial reconciliations, merchant settlements, payments, general ledger processing or a comparable Finance Operations environment.
• Demonstrated ability to investigate high-volume transactional differences and follow issues through to resolution.
• Practical understanding of debit and credit movements, clearing accounts, timing differences and month-end cut-off.
• Intermediate Microsoft Excel capability, including lookups, pivot tables, filtering, data validation and reconciliation of large data sets.
• Strong attention to detail, disciplined record keeping and the ability to manage daily, weekly and monthly deadlines concurrently.
• Clear written and verbal communication skills, with confidence working across Finance and operational stakeholders.

Desirable

• Desirable, but not essential utilising AI/ Co-pilot to work more efficiently and streamline manual processes.
• Experience with SAP or another enterprise resource planning system.
• Experience with ServiceNow or a comparable case-management platform.
• Exposure to merchant acquirers, card schemes, digital payment platforms, delivery aggregators or store-based retail operations.
• A relevant qualification in accounting, finance, business or commerce.

At 7-Eleven our people are at the heart of everything we do. We are committed to creating a workplace that fosters inclusion and celebrates diversity. We strive to make every single 7-Eleven team member feel heard, valued, and respected no matter who they are or what diverse characteristics reflect their unique identity. We are proud to be a Diversity Council Australia Inclusive Employer 2025-2026 and Gold Accredited with the Australian Workplace Equity Index.

At 7-Eleven, we are committed to ensuring that all prospective employees have the opportunity to perform at their best throughout our recruitment process. If you require any adjustments to support an inclusive and accessible experience, please contact us for a confidential discussion at peoplesupport@7eleven.com.au.

** Please note, this email is strictly for adjustment requests related to the recruitment process. Other inquiries sent to this mailbox will not be actioned. **

To find out more about our current opportunities follow us on LinkedIn or view our careers page.