Reception & Customer Service Team Member
- Be the first point of contact for customers and visitors.
- Assist the Customer Service Team to deliver a great client experience.
- Maintain accurate records and handle day-to-day administration.
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EARN $60,000 to $70,000 + Super | Negotiable Based On Experience
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Join an Australian Carpet Manufacturer Trusted for Quality Since 1978
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Perfect Opportunity for a Customer Centric Individual to Join a Small, Friendly Team
About The Company
Our client is an Australian-owned manufacturer of quality carpets, proudly based in Dandenong since 1978 and supplying customers nationally. Backed by one of the world’s largest flooring groups, they combine the stability of a major player with the feel of a close-knit workplace. Their office team is small, passionate and super friendly, made up of customer centric individuals who genuinely care about making a positive difference in the lives of their clients.
About The Opportunity
The primary purpose of this position is to be the friendly first point of contact for the business, delivering a great customer experience while keeping the office running smoothly.
As part of a small team, some of your responsibilities will include:
- Being the first point of contact for customers and visitors, by phone, email and in person
- Assisting the Customer Service Team to deliver a great client experience
- Responding to customer enquiries and resolving issues and complaints with a proactive, solution-driven approach
- Maintaining accurate records and handling day-to-day administration using the MS Office Suite and internal systems
- Communicating clearly with customers and colleagues to keep things moving
- Supporting the wider office team across a variety of tasks as needed
About You
The successful candidate will have:
- A background in customer service in a similar role
- Strong problem solving skills and attention to detail
- Excellent time management and organisational skills
- Excellent verbal and written communication skills
- High proficiency in MS Office Suite and the ability to learn new systems quickly
- A positive and friendly demeanour with a customer centric mindset
What’s in it for You?
- Convenience | Free On-site Staff Parking
- Social Perks | Occasional Team Events & Celebrations
- Fair & Competitive Salary | $60,000 to $70,000 + Super
- Career Progression | Internal Pathways, Training & Mentorship
- Team Culture | Fun, Supportive Environment with a Family Feel
- Training Opportunities | Access to Internal and External Upskilling Programs
Apply today and don’t miss out on starting this opportunity as soon as possible!
Apply Now
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