Policy Specialist

Description

At RACQ, our purpose is to make a positive difference in the lives of Queenslanders. As a Policy Specialist, you will play a critical role in strengthening Technology governance by developing and maintaining policies, standards and frameworks that support secure, reliable and compliant technology services. Your expertise will help ensure RACQ remains responsive to evolving business needs, regulatory obligations and industry best practices, while enabling our teams to deliver exceptional outcomes for members and employees.
 

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.  
 

About the role 
As a Policy Specialist, you will be responsible for developing, maintaining and governing Technology policies, standards and supporting frameworks. Working closely with stakeholders across Technology, Risk, Compliance and the broader business, you'll provide expert guidance to ensure governance requirements are practical, effective and aligned to organisational objectives.
•    Develop, review and maintain Technology policies, standards, procedures and governance documentation. 
•    Manage policy lifecycle activities, including consultation, review, approval, publication and retirement processes. 
•    Provide expert advice on policy interpretation, governance requirements and compliance obligations. 
•    Assess the impact of regulatory, legislative and organisational changes on Technology policies and frameworks. 
•    Identify policy gaps, overlaps and control weaknesses, recommending practical improvement opportunities. 
•    Facilitate collaboration across Technology, Risk, Security, Compliance and business stakeholders. 
•    Support audit, risk and assurance activities through the provision of governance artefacts and compliance evidence. 
•    Drive continuous improvement initiatives that enhance governance maturity, policy effectiveness and organisational compliance.

About you  
•    Demonstrated experience developing and maintaining policies, standards and governance documentation within a technology or regulated environment. 
•    Strong knowledge of policy governance frameworks and policy lifecycle management practices. 
•    Experience translating complex regulatory, compliance and risk requirements into practical and actionable policies. 
•    Exceptional written communication skills, with the ability to produce clear, concise and high-quality documentation. 
•    Strong stakeholder engagement and facilitation skills, with the ability to build consensus across diverse groups. 
•    Well-developed analytical and problem-solving skills, with a keen eye for detail and a commitment to continuous improvement.
 

Why join RACQ? 
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ https://www.racq.com.au/about-us
 

Why you’ll love working at RACQ
At RACQ, we support your work, wellbeing and career through benefits that matter.
•    Free RACQ roadside assistance from day one
Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
•    Exclusive employee discounts
Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
•    Wellbeing that goes beyond the basics
Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
•    Flexibility that works for real life
Our weFLEX approach supports balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.
Explore all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits 

Ready to apply to do good stuff daily?  
Successful candidates will be asked to complete background checks to progress their application.
 

Adjustments & Support
We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to  careers@racq.com.au for a confidential and supportive conversation or visit http://www.racq.com.au/about/careers/our-recruitment-process 
 
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