Operations Manager

Drive service excellence, safety and fleet performance in Ballarat.

Your new company
Hays Recruitment has partnered with a family-owned and operated bus and coach charter service based in the Ballarat region. Operating a fleet of 25 vehicles, the business has built a strong reputation for delivering exceptional customer service, safety, and reliability.
Due to a recent change in office structure, they are seeking an experienced Operations Manager to join the team in a full-time capacity, based at their Sebastopol depot.
Your new role
As the Operations Manager, you will be responsible for overseeing the day-to-day operations of the business and ensuring services are delivered safely, efficiently, and on schedule. Your responsibilities will include:

• Scheduling buses and allocating drivers
• Coordinating activities associated with bus departures, arrivals, and daily operations
• Rostering drivers and operational staff
• Monitoring service performance and responding to late running or missed trips
• Continually overseeing network operations and driver activity
• Providing a high level of customer and client service, including follow-up communication
• Managing driver performance, attendance, and fatigue management requirements in line with NHVR regulations
• Responding to road incidents in accordance with company procedures
• Providing operational coverage in the event of employee absences
• Ensuring drivers complete all required safety checks and work diary entries
• Working closely with the maintenance team to ensure vehicles are serviced and maintained according to schedule
• Assisting with bus runs, including driving and passenger pick-up and drop-off duties when required
• Promoting a positive team culture and maintaining high staff morale

What you'll need to succeed
To be successful in this role, you will have:

• Demonstrated experience in logistics, fleet management, or operational leadership, ideally within the transport industry
• Proven experience leading and managing teams in a fast-paced environment
• The ability to prioritise competing demands and work effectively to deadlines
• A current MR Licence or above (HR or HC preferred)
• Strong knowledge of workplace health and safety requirements relevant to the transport industry
• Sound computer skills and the ability to quickly learn new systems and programs
• Excellent written and verbal communication skills
• A strong driving history and the ability to obtain a CPVV Driver Certificate
• Willingness to undergo a Police Check and Working with Children Check

What you'll get in return
In return, you'll receive a competitive salary package based on experience, plus superannuation. This is a full-time, Monday to Friday position based in Ballarat, offering the opportunity to play a key role in a well-established and highly regarded local business.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact Kerri for a confidential discussion on your career: kerri.lee@hays.com.au
#3011468