Motel Manager

About Us

Grafton Motel Inn is seeking an experienced, motivated and professional Motel Manager to oversee the day-to-day operations of our accommodation business.

We are looking for a highly organised individual with strong leadership, operational management and customer service skills who can ensure the efficient running of the motel, maintain high accommodation standards, improve business performance and deliver an excellent guest experience.

Key Responsibilities

The successful candidate will be responsible for:

• Planning, organising and directing the overall operations of the motel, including accommodation services, reservations, reception, housekeeping and property maintenance.
• Managing daily motel activities to ensure efficient operations, consistent service delivery and high standards of guest satisfaction.
• Developing and implementing operational policies, procedures and service standards to improve efficiency and maintain the quality of accommodation services.
• Preparing and managing operational budgets, monitoring revenue and expenditure, controlling operating costs and maintaining financial and statistical records.
• Monitoring room occupancy, booking trends, accommodation rates and revenue performance, and implementing strategies to maximise occupancy and profitability.
• Supervising reservation systems, guest check-in and check-out procedures, room allocations and accommodation bookings to ensure efficient guest services.
• Recruiting, training, supervising motel employees, including reception, housekeeping and maintenance personnel.
• Preparing staff rosters, allocating responsibilities, monitoring employee performance and ensuring appropriate staffing levels to meet operational requirements.
• Managing guest enquiries, feedback and complaints, resolving service-related issues professionally and implementing improvements to enhance customer satisfaction.
• Coordinating property maintenance, repairs, equipment servicing and improvements to ensure guest rooms, facilities and common areas are maintained to appropriate standards.
• Conducting regular inspections of guest rooms, accommodation facilities and public areas to ensure cleanliness, presentation, safety and operational readiness.
• Managing relationships with suppliers, service providers, contractors and booking platforms to support effective motel operations.
• Ensuring compliance with applicable workplace health and safety requirements, fire safety standards, employment obligations and other relevant statutory regulations.

Qualifications and Experience

To be considered for this position, applicants should possess:

• A Diploma or higher qualification in Hospitality Management, Hotel Management, Business Management or a closely related field.
• A minimum of three years of relevant experience in hotel, motel, resort or accommodation management.
• Demonstrated experience in managing accommodation operations, including reservations, reception, housekeeping and maintenance coordination.
• Sound knowledge of budgeting, financial management, revenue monitoring and operational cost control.
• Experience supervising, training and managing employees within a hospitality or accommodation environment.
• Familiarity with property management systems (PMS), reservation platforms and customer relationship management systems.
• Demonstrated ability to develop operational procedures, maintain service standards and improve business performance.
• Experience managing guest relations, resolving complaints and maintaining high customer satisfaction standards.