Manager – Transaction Monitoring & Fraud Investigations
- Lead transaction monitoring and fraud investigation operations across onshore and offshore teams, managing workflows, resources, quality and service levels.
- Develop investigation processes and strengthen analysts’ technical capability and professional judgement across AML and fraud referrals.
- Advise senior stakeholders and drive improvements, including automation and AI opportunities, to improve productivity and financial crime outcomes.
About the role
We have an exciting opportunity for an experienced financial crime leader to join BOQ Group as our Manager Transaction Monitoring & Fraud Investigations. This newly created role brings together our Transaction Monitoring and Fraud Investigations functions, providing an opportunity to shape how we detect, investigate and respond to suspicious, fraudulent and potentially criminal activity.
Leading a team across onshore and offshore locations, you will oversee transaction monitoring alerts and investigations, ensuring work is completed accurately and within agreed service levels. You will maintain strong oversight of operational queues, manage workflow and resources, and support consistent collaboration between internal teams and our offshore service provider.
You will also lead the ongoing development of our Fraud Investigations function, strengthening procedures, service levels and investigation processes across internal and application fraud referrals. This includes ensuring appropriate triage and investigation practices are designed, implemented and monitored, while supporting the team to deliver high-quality and timely outcomes.
A key part of the role will be identifying opportunities to improve how we work. You will explore automation, AI and broader process improvements that can create efficiencies, improve productivity and free up capacity across the team. You will also help build the technical capability, professional judgement and investigation skills of our AML and Fraud analysts.
Working closely with senior stakeholders across Financial Crime Compliance, Risk and the broader business, you will provide clear advice, prepare high-quality investigation reports for executive consideration and contribute to a strong culture of accountability, quality and continuous improvement.
About you
You – our preferred candidate is someone who has experience as a people leader with a strong background in fraud investigations, financial crime and transaction monitoring. You understand the end-to-end transaction monitoring lifecycle and have sound knowledge of AML and fraud typologies, along with a strong understanding of relevant AML/CTF legislation, regulatory obligations and industry guidance.
You are comfortable leading operational teams in a service-level-driven environment and know how to balance workflow, resources, risk and quality. Experience managing multiple teams, including external vendors or service providers, will help you succeed in this role.
Your leadership style is supportive, inclusive and outcomes focused. You build trust, create clear expectations and help people strengthen their technical capability and professional judgement.
We would love if you bring your strong analytical skills, sound professional judgement and the ability to communicate complex matters clearly and concisely to the role. You can build effective relationships with senior stakeholders, influence operational outcomes and champion financial crime risk considerations in your decisions and day-to-day leadership.
If you are looking for an opportunity to bring together operational leadership, financial crime expertise and continuous improvement, this is a chance to shape a newly created function and make a meaningful contribution to the team. If this sounds like you – we would love to hear from you!
About us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
Our perks
At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.
Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:
Flexible working arrangement - Balance your work and personal life with ease.
Discounted financial products - Enjoy exclusive rates on our financial services across the Group.
Salary sacrificing options - Maximise your take-home pay with our salary packaging options.
Paid parental leave with no minimum requirements - Spend quality time with your new family member without any worries.
Purchase additional annual leave - Need more time off? You can buy extra leave days.
Discounted private health insurance plan - Take care of your health with our special rates.
Employee Assistance Program (EAP) - Access confidential support for personal and professional challenges for you and your family
Access to employee network groups - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.
Pride in Diversity membership: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.
We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community!
How to apply
To apply for this role, follow the links.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.
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