Loan Servicing Specialist - Residential & Commercial Lending
- Manage a portfolio of active short-term property backed loans.
- Proactively contact customers ahead of maturity dates and key loan milestones.
- Identify customers experiencing financial difficulty and support hardship applications.
The Opportunity
We are partnering with a fast-growing Australian non-bank lender specialising in short-term residential and property-backed finance. As the business continues to scale, they are looking for a Collections / Loan Servicing specialist to take ownership of a portfolio of active loans and proactively support customers throughout the post settlement lending lifecycle.
This is not a traditional high-volume collections role. The focus is on engaging with customers and brokers ahead of key loan milestones, identifying potential issues early and working towards practical outcomes before accounts progress into more serious arrears or default.
Key Responsibilities
- Manage a portfolio of active short-term property backed loans (residential and commercial).
- Proactively contact customers ahead of maturity dates, reviews and other key loan milestones.
- Work closely with customers and brokers to understand repayment and exit strategies.
- Support loan extensions, variations and restructures in line with internal policy.
- Manage a smaller portfolio of arrears and matured loans through to resolution.
- Identify customers experiencing financial difficulty and support hardship applications where required.
- Escalate emerging risks and more complex matters to Credit and senior stakeholders.
- Maintain accurate records and ensure all activity meets regulatory and compliance requirements.
- Work closely with Credit, Operations and other internal teams to deliver appropriate customer outcomes.
About You
You will ideally bring experience across mortgage servicing, loan operations, collections, hardship or customer support within banking, non-bank lending or fintech with an understanding of the post settlement processes.
You will also bring:
- A strong understanding of residential lending and the mortgage lifecycle.
- Confidence managing sensitive customer conversations and negotiating appropriate outcomes.
- A proactive approach, with the ability to identify potential issues before they escalate.
- Strong written and verbal communication skills.
- High attention to detail and strong organisational skills.
- The ability to work effectively in a fast-paced and evolving environment.
Candidates from adjacent backgrounds, including mortgage broking support, real estate services or other property lending environments, may also be considered where there is strong service mentality and knowledge of residential lending and customer portfolio management.
What’s on Offer
- Competitive salary package based on experience.
- Hybrid working and Sydney CBD offices.
- Additional leave benefits, including birthday and wellbeing initiatives.
- Opportunity to join a growing and established non-bank lender.
- Genuine career development as the business continues to scale.
- Supportive and collaborative team environment.
Consultant
Alice Pipes
Director
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Reference number: 13040
Profession:Banking & Lending
Company: Keegan Adams
Date posted: 2nd Oct, 2026
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