Level 2 Support
- Provide Level 2 service desk support, technical escalations and on-site client support across a varied MSP client base.
- Support Microsoft 365, endpoint management, Windows Server, virtualisation, backup and networking environments.
- Take ownership of technical issues while developing infrastructure and networking skills in a hybrid role.
Level 2 support Engineer | Hybrid
Your new company
Join a growing, people-focused Managed Service Provider and IT consultancy with an established global presence and a growing Australian operation. You'll be joining a collaborative Sydney team supporting a diverse client base across sectors including government, education, manufacturing and social housing.
The organisation offers a genuinely flexible working culture, strong technical support and plenty of opportunity to develop your career. You'll work in an environment where you can broaden your skills across support, networking, infrastructure and project delivery.
Your new role
You'll work across Level 2 Service Desk support, NOC/network operations, technical escalations and on-site client support. You'll take ownership of technical issues while gaining exposure to Microsoft 365, infrastructure, networking, security and project work.
This is a hybrid position offering 2 days per week working from home, with the remaining 3 days split between the Sydney office and client sites depending on requirements.
You'll work across technologies including Microsoft 365, Intune, Entra ID, Windows Server, Active Directory, Hyper-V, Veeam and networking. This is a great opportunity for someone who enjoys the variety of an MSP environment and wants to continue developing their networking and infrastructure skills.
What you'll need to succeed
- Previous MSP experience within a Level 2 Service Desk, Systems Administration, NOC or similar technical support role.
- Strong Microsoft 365 experience, ideally including Intune and Entra ID.
- Experience with Windows Server, Active Directory and virtualisation technologies such as Hyper-V or VMware.
- Good networking fundamentals and an interest in developing further within networking and NOC environments.
- Exposure to backup technologies such as Veeam, with PowerShell and Azure experience beneficial.
- Comfortable working directly with clients and taking ownership of technical issues from start to finish.
- A valid driving licence and your own vehicle for client visits, with travel expenses covered.
- Australian citizenship is essential due to government client requirements.
- A proactive attitude and genuine desire to learn, develop and progress within an MSP environment.
What you'll get in return
- Hybrid working with 2 days per week working from home and 3 days across the office and client sites.
- Unlimited annual leave.
- Funded training and professional certifications.
- Exposure to a strong technical peer group and varied client environments.
- Hands-on exposure to infrastructure, networking, Microsoft 365 and project work.
- Genuine opportunities to progress into Level 3, networking, SME or leadership positions as the Sydney operation grows.
- A flexible MSP environment where you can broaden your technical skill set rather than remaining purely within Service Desk support.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.
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