Level 1 IT Support Analyst
- Provide Level 1 desktop support to 350+ users.
- Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, and more.
- Support executive users with a high level of professionalism.
- IT & Telecomms
- Help Desk / Support
- Sydney
- Permanent / Full Time
- Work for a globally recognised automotive manufacturer
- Supportive team, excellent culture and exciting environment
- Free onsite parking, modern offices, nearby gym & childcare facilities
About the organisation
Join one of the world's largest automotive groups, renowned for innovation, engineering excellence and some of the industry's most recognised vehicle brands. With a global footprint spanning over 150 countries, this organisation offers a collaborative, enterprise-scale environment where you'll work with modern technologies while supporting a diverse and professional user base.
About the role
As the first point of contact for IT support, you'll be responsible for delivering high-quality Level 1 desktop support while taking ownership of incidents through to resolution.
You'll thrive in a structured global environment where initiative, problem-solving and excellent customer service are highly valued.
Your key responsibilities will be:
- Provide Level 1 desktop support to 350+ users
- Support users face-to-face, on the phone and remotely
- Manage user accounts, onboarding and access requests to different systems
- Troubleshoot issues across Windows 10, Microsoft 365, Active Directory, Exchange, Teams, iPhones and additional Hardware, Software and Applications
- Assist with SOE deployments, upgrades, and project work (rollout, migrations, etc.)
- Maintain hardware and software asset management records
- Support executive users with a high level of professionalism
- Follow global IT processes while taking ownership of incidents from start to finish
What you'll bring
- 2+ years' Desktop Support experience in a corporate environment.
- Excellent customer service and communication skills.
- A proactive mindset with the ability to investigate and resolve issues independently.
- SOE deployment or desktop rollout experience is highly regarded.
What's in it for you
- Work for one of the world's most recognised automotive brands.
- Gain exposure to enterprise technologies and global IT operations.
- Join a supportive, collaborative team that values ownership and initiative.
- Full time role with a 3 year term
- Career development opportunities
- Close-knit team with great culture, team building activities, etc.
- Free onsite parking and modern office facilities.
If you're passionate about technology, enjoy solving problems, and take pride in delivering outstanding customer service, we'd love to hear from you.
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