IT Support Officer
- Provide first-level IT support to internal and external customers.
- Troubleshoot and resolve hardware, software, and network issues.
- Assist with onboarding and offboarding tasks including account creation and access management.
Why This Role Matters
The IT Support Officer plays a critical role in ensuring the smooth operation of Savills’ technology environment by providing timely technical support, resolving IT issues, maintaining systems and equipment, and supporting technology projects. As the first point of contact for IT-related enquiries, this role helps minimise downtime, enhance the employee experience, and enable staff to work efficiently, ultimately supporting business productivity and operational success.
What You’ll be Doing
- Providing first-level IT support to internal and external customers.
- Managing support tickets and ensuring timely resolution of technical issues.
- Maintaining the reliability and performance of IT systems and equipment.
- Troubleshooting and resolving hardware, software, and network issues.
- Assisting with onboarding and offboarding tasks including account creation and access management.
- Installing and configuring PC hardware, software, and peripherals.
- Supporting the delivery of IT projects and system enhancements.
What You’ll Bring
- Experience providing Level 1 and Level 2 IT support in a fast-paced environment.
- Knowledge of Windows OS, Microsoft 365 and common SaaS platforms, with experience supporting end-user technologies.
- Strong interpersonal and communication skills, with the ability to build effective relationships across all levels of the business.
- A proactive approach to learning, with the ability to quickly adapt to new technologies and systems.
- Excellent organisational, prioritisation, and time management skills.
- The ability to remain calm and deliver high-quality outcomes under pressure.
- A customer-focused mindset with a commitment to delivering exceptional service and support.
Ideally, you will hold formal qualification in Information Technology or Computer Science and/or have previous experience working in a customer oriented position. Open for candidates residing in Australia only.
Why Savills is a Great Place to Work
At Savills, we believe in helping people thrive through places and spaces, and that starts with our own team. As a global leader in property solutions, with 42,000 professionals across 70 countries and over 170 years of expertise, we know that our greatest strength is our people.
When you join Savills, you’re not just starting a job, you’re becoming part of a culture that celebrates individuality, supports wellbeing, and invests in your growth. We live by four promises: we listen, we empower, we challenge, and we collaborate, because we know that together we can achieve great things.
We offer more than a career, here’s just a glimpse of what you can expect:
- Generous Leave – Extra days to recharge and enjoy life
- Parental Support – Industry-leading parental leave benefits and bonuses
- Family & Wellbeing – Fertility and reproductive leave, plus dedicated wellbeing days
- Flexibility – Work arrangements that support your lifestyle
- Growth – Access to learning and development platforms
- Culture – Social events, charity days, and an inclusive, supportive workplace
We are committed to creating a diverse, inclusive and accessible workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, and those of all ages, faiths and cultures.
We’d Love to Hear from You
Are you ready to thrive with us? Make your application today and take the first step toward an incredible career with us.
To apply, please click on the "Apply" button above and complete our brief online form.
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