IT Support and Test Engineer
- Provide technical support and resolve hardware, software, network and system issues for users and clients.
- Plan and conduct functional, integration, system and regression testing; document defects and verify fixes.
- Maintain IT systems and documentation, support deployments, and collaborate with technical teams to improve system reliability.
About Us
JR IT Solutions is an IT services business based in Mulgrave, NSW, providing technology solutions and technical support services. We are seeking a qualified and motivated IT Support and Test Engineer to join our team on a full-time, permanent basis.
The successful candidate will be responsible for providing technical support, diagnosing and resolving IT system issues, testing software and hardware functionality, and ensuring the reliability, performance and efficiency of IT systems and applications.
Key Responsibilities
- Provide technical support for computer systems, software applications, hardware, networks and IT infrastructure.
- Diagnose, troubleshoot and resolve technical issues affecting system functionality, connectivity and performance.
- Install, configure, maintain and upgrade computer hardware, operating systems and software applications.
- Develop and execute test plans, test cases and testing procedures to evaluate software applications and IT systems.
- Perform functional, integration, system and regression testing to identify defects and performance issues.
- Investigate, document and report software defects, system errors and technical issues.
- Work with software developers, system administrators and other technical personnel to resolve identified defects.
- Monitor system performance, analyse technical problems and recommend improvements to system reliability and efficiency.
- Conduct testing of software updates, patches and system configurations before deployment.
- Provide technical assistance to users and clients, including troubleshooting and resolving escalated support requests.
- Maintain accurate records of technical incidents, testing outcomes, system configurations and corrective actions.
- Prepare technical documentation, test reports and user support guides.
- Assist with system implementation, software deployment and ongoing maintenance activities.
- Ensure IT systems and testing activities comply with relevant security, quality and operational standards.
- Collaborate with internal teams and clients to identify technical requirements and deliver effective IT solutions.
Qualifications and Experience
The ideal candidate will demonstrate:
- A Bachelor of Information Technology (BIT), or or higher relevant qualification.
- A minimum of 1–2 years of relevant professional experience in IT support, software testing, systems testing or a closely related technical role.
- Sound knowledge of computer hardware, operating systems, software applications and network troubleshooting.
- Practical experience in software testing, test case preparation, defect identification and technical documentation.
- Familiarity with testing methodologies, quality assurance processes and IT support procedures.
- Experience using diagnostic tools, ticketing systems and software testing tools.
- Strong analytical, troubleshooting and problem-solving skills.
- Good communication skills and the ability to explain technical issues clearly.
- Strong organisational skills and attention to detail.
- Ability to work independently and collaboratively within a technical team.
What We Offer
- Competitive annual salary of $80,000 to 90,000 plus superannuation.
- Full-time, permanent employment (38 hours per week).
- A supportive and collaborative working environment.
- Opportunities for ongoing professional development and technical training.
- Exposure to a range of IT systems, software applications and technical projects.
- Opportunities to contribute to the development and improvement of IT services.
How to Apply
Interested applicants are invited to submit their updated resume and cover letter, outlining their relevant qualifications, technical skills and professional experience, through this job advertisement.
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