Internal Sales - Timberwood, Brendale
- Process customer orders and enquiries, prepare quotations, and provide product, pricing and availability information.
- Support Account Managers and coordinate with warehouse and operations teams to ensure accurate, timely order fulfilment.
- Maintain customer and sales records, manage special orders and warranty claims, and assist with showroom and sales materials.
Description
About Big River Group
Big River Group is a publicly listed company with over 120 years of experience in the timber and building products industry. We are a leading manufacturer and distributor of premium panel and building products, supplying a diverse range of decorative, architectural, commercial and industrial panel solutions across Australia and New Zealand.
The Opportunity
We are seeking a motivated and customer-focused Internal Sales Administrator to join our Panel Division at our Brendale Branch.
Working closely with customers, Account Managers and operations teams, you will provide exceptional service and support across our range of panel products, including decorative panels, plywood, MDF, particleboard and laminates.
Your Role
As an Internal Sales Administrator, you will play a key role in supporting customers and the external sales team by:
- Processing inbound sales orders and enquiries via phone, email and over the counter
- Assisting customers with product selection, specifications, pricing and availability
- Preparing quotations and following up sales opportunities
- Assisting Account Managers with order entry, customer follow-up and coordination
- Liaising with warehouse and operations teams to ensure accurate and timely order fulfilment
- Maintaining sales and customer records within company systems
- Coordinating special orders, warranty claims and supplier lead times where required
- Responding to customer enquiries with timely and accurate information
- Supporting showroom displays, product samples, brochures and sales materials as required
What You’ll Need
To be successful in this role, you will bring:
- Previous experience in internal sales, administration or customer service
- Strong communication and problem-solving skills
- High attention to detail and accuracy
- Excellent organisational and time management capability
- Ability to manage competing priorities and meet deadlines
- A collaborative team-focused approach, with the ability to work independently
- Proficiency in Microsoft Office, particularly Word and Excel
- Experience using ERP or inventory management systems (advantageous)
- Knowledge of decorative panels, plywood, MDF, particleboard, laminates or building products (advantageous)
- Experience within the panel, cabinetry, joinery, shopfitting, manufacturing or building products industry (advantageous)
- Understanding of WHS practices (valued)
What You’ll Receive
- Competitive salary with incentive and bonus potential
- Full training as you onboard, along with ongoing training and career development opportunities
- Career pathways across BRG’s national and international operations
- Free on-site parking
- Access to the Employee Assistance Program (EAP)
- A supportive team environment within a growing, market-leading business
Interested?
If you’re looking for an opportunity to make a genuine impact, lead meaningful changes and help build the future of finance operations at Big River Group, we’d love to hear from you. Apply now via SEEK or Employment Hero.
Any offer of employment will be subject to the successful completion of pre-employment checks relevant to the role, which may include reference checks, qualification verification and, where required, a pre-employment medical assessment.
Our Commitment to Diversity and Inclusion
At Big River Group, we value equality, inclusion and diversity. We are an Equal Opportunity Employer and are committed to providing an inclusive workplace free from discrimination. Recruitment and employment decisions are based on competence, merit, performance, and business needs.
Company Overview
Big River Group manufactures a range of construction products including timber and steel formwork, timber flooring, plywood and decorative panels, as well as distributing a broad range of other building products from well-known local and international suppliers, focusing primarily on the commercial and residential, civil and infrastructure construction trade market segments. Big River owns and manages 26 sites across Australia and New Zealand, encompassing Big River Building Trade Centres, Big River Commercial, Timberwood Panels, Plytech and SLQ. Big River provides customers with the security of a full support network, and technical expertise at every stage of the product lifecycle. This is the guarantee of quality and service that Big River has based its 130+ years of success on.
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