Infrastructure Service Delivery Manager
- Lead and coordinate major incidents and problem management activities.
- Provide technical guidance to support teams and manage vendor relationships.
- Oversee platform optimisation and security remediation initiatives.
Parramatta | Hybrid (3 Days Onsite) | 6 Month Contract | Up to $880 Per Day
Your new company
Join a large enterprise organisation undergoing a significant infrastructure transformation. This is an opportunity to play a key role in the ongoing delivery, stability and optimisation of critical hosting and infrastructure platforms supporting a complex 24x7 environment.
Your new role
As the Technical Infrastructure Lead, you will act as the technical escalation point across enterprise hosting services, providing leadership and guidance to internal teams and managed service providers. The role will focus on operational excellence, service delivery, incident and problem management, platform optimisation and security remediation across a large-scale infrastructure estate.
You'll work closely with infrastructure, security and vendor teams to ensure services remain secure, reliable and aligned to business requirements.Key responsibilities include:
- Leading and coordinating major P1 and P2 incidents
- Driving problem management and root cause analysis activities
- Providing technical guidance to onshore and offshore support teams
- Managing relationships with managed service providers and vendors
- Supporting platform optimisation, lifecycle management and continuous improvement initiatives
- Overseeing patching, vulnerability remediation and security uplift activities
- Contributing to disaster recovery and business continuity planning
- Monitoring service performance, operational risk and SLA outcomes
- Supporting infrastructure roadmap activities and technology transformation initiatives
- Working closely with infrastructure, architecture, security and project delivery teams
What you'll need to succeed
- Strong experience in Infrastructure Operations, Service Delivery or Infrastructure Leadership roles
- Experience working within large enterprise hosting environments
- VMware Cloud Foundation (VCF) experience
- Strong understanding of Windows Server and Linux environments
- Active Directory administration and support experience
- Exposure to enterprise backup and storage platforms
- Experience leading Incident, Problem and Change Management activities
- Vendor and managed service provider management experience
- Exposure to Azure cloud environments
- Strong stakeholder engagement and communication skills
- ITIL experience highly regarded
What you'll get in return
- Initial 6-month contract
- Up to $880 per day
- Parramatta location with hybrid working arrangements
- Opportunity to work across a large enterprise environment
- Exposure to major infrastructure transformation initiatives
- Collaborative and highly technical team environment
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3021546
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.
Skills
0 of 25 matchedHays