ICT Customer Support Officer
- Support campus IT infrastructure and end-user devices.
- Diagnose and resolve ICT system problems promptly.
- Provide technical guidance and training to staff on ICT systems.
Your New Organisation
An exciting opportunity is available for an ICT Customer Support Officer to join a growing education provider based in Sydney. This permanent role offers the chance to work in a modern campus environment, supporting innovative academic technologies and delivering high-quality ICT services. The position provides exposure to a diverse range of technology solutions and offers excellent opportunities for professional development and career growth within a dynamic, collaborative, and student-focused organisation.
About the Role
We are seeking an ICT Customer Support Officer to support campus IT infrastructure, learning systems, and end-user devices. You will ensure all systems are maintained, issues are resolved
promptly, and preventative measures are in place to minimise disruption to academic delivery.
Primary Duties and Responsibilities
- Responding to user inquiries regarding hardware, software and network-related issues
- Diagnosing, troubleshooting and resolving ICT system problems
- Installing, configuring, maintaining and updating software applications and operating systems
- Setting up, maintaining and supporting computer networks
- Ensuring the efficient use of IT applications and equipment across the business
- Adapting existing software and system settings to meet user and operational requirements
- Assisting with website maintenance and basic updates
- Repairing, replacing or coordinating the repair of peripheral equipment, including printers, terminals and networking devices
- Providing technical guidance and basic training to staff on ICT systems and applications
- Maintaining records of issues, solutions and system changes
What We’re Looking For
- Bachelor's degree or Higher in Information Technology, Computer Science, or a related field
- Demonstrated experience in an ICT support, help desk, or technical services role
- Solid understanding of computer hardware, software applications, and operating systems (Windows and/or macOS)
- Experience installing, configuring, and troubleshooting software and peripheral equipment
- Familiarity with networking fundamentals and basic network troubleshooting
- Strong analytical and problem-solving skills with the ability to diagnose issues methodically and efficiently
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users
- Customer-focused attitude with a professional, patient, and approachable manner
- Familiarity with website content management systems (CMS) and basic web maintenance tasks
- Be familiar with LMS platforms (e.g., Moodle) and Student Management System (aXcelerate)
About You
- 1 to 2 Years experience in IT Support / Service Desk (Level 1/2)
- Strong knowledge of Microsoft 365 environment
- Familiarity with LMS platforms (Moodle or similar)
- Experience in user access management
- Exposure to website/CMS platforms (WordPress or similar) is highly desirable
- Strong troubleshooting and communication skills
- Ability to work independently and manage multiple priorities
What You’ll Get in Return
- Competitive salary and benefits
- Career growth opportunities within the education sector
- Supportive and collaborative work culture
- Ongoing training and development
- Exposure to modern education technologies
- A dynamic and student-focused environment
Apply Now
If you’re ready to make an impact and support the next generation of learners, apply now with
your updated resume at *************
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