Hotel Services Team Member (Guest Service Agent)
- Provide exceptional guest service as a Hotel Services Team Member.
- Assist guests with check-in, in-room dining, and local recommendations.
- Work flexibly across various service roles including valet and front office.
Your Front Row to Fortitude
The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it.
As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide.
The Role
As a Hotel Services Team Member, you’re often the first and last face of a guest’s stay — taking the keys on arrival, delivering in-room dining, and answering the question every guest eventually asks: where should we go tonight? An organised approach and a meticulous eye for detail will carry you through a varied shift.
You’ll move between valet, room service and front office requests, and you’ll be the local guide guests rely on — the match, the gallery opening, the right table in the Valley. Guests arrive at The Alva from everywhere; your role is to give them the city the way a local knows it, through our three service behaviours: Intentional Connections, A Tailored Touch, and Do The Unexpected.
Who You’ll Work With
You’ll join the Hotel Services team, working alongside colleagues who take pride in the details. You’re encouraged to bring your own personality and perspective to every interaction. Reporting to the Manager on Duty, this role is Part Time and requires the flexibility to work a rotating roster (including weekends).
What You’ll Bring
We’re looking for people with experience in luxury hotel service or a similarly high-touch, guest-facing industry — or a genuine passion for hospitality and the drive to learn it properly. A service-oriented mindset, the ability to build rapport quickly, and resilience and flexibility across a busy shift are key. Familiarity with OPERA or another hotel PMS is desirable, and knowledge of Brisbane and Fortitude Valley for guest recommendations is highly valued. An open manual driver’s licence and RSA are highly regarded.
Our Culture
Deliver excellence through service
Embrace a growth mindset
Communicate honestly and transparently
Consider people, community and planet
Have each other's backs and respect differences
Show up and bring positivity
Take accountability and own our mistakes
Bring an entrepreneurial mindset — we're here to push past old-school hospitality norm
Why The Alva
A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm
The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program
Retail discounts platform
Sales incentives and recognition schemes
Enhanced IHG Parental Leave and Birthday Leave
Career development, mentoring and community support opportunities
Team events and a vibrant, energised working culture
Don't tick every box but know you'd thrive here? Apply anyway — we'd rather meet you and find out.
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