Hotel Service Manager
- Supervise and coordinate front-office and housekeeping staff operations.
- Handle guest enquiries and complaints while ensuring excellent service standards.
- Prepare operational reports and maintain staff rosters.
About the role
GREG WHEELER CONTRACTING PTY LTD is seeking an experienced and motivated Hotel Service Manager to supervise and coordinate hotel service operations in Perth. This full-time opportunity suits a hospitality professional with strong leadership skills and a commitment to excellent guest service. You will coordinate front-office and housekeeping activities, support staff and help maintain efficient daily operations.
Key responsibilities
- Supervise and coordinate front-office, reception, housekeeping and other hotel service staff.
- Determine daily staffing requirements, allocate duties and maintain staff rosters and attendance records.
- Coordinate reservations, guest arrivals and departures, room allocations and room readiness.
- Liaise with hotel management and service teams to ensure smooth communication and effective shift handovers.
- Monitor service standards, inspect completed work and recommend operational improvements.
- Provide staff guidance and training, monitor performance and assist with workplace concerns.
- Handle guest enquiries and complaints professionally and arrange appropriate solutions.
- Oversee guest payments, cash handling, deposits, refunds and daily transaction records.
- Prepare operational reports covering guest services, housekeeping, bookings and shift activities.
- Explain and enforce workplace safety procedures, security requirements and guest privacy standards.
About you
- A Diploma or higher qualification in Hospitality Management, Hotel Management or a relevant field, or at least three years of relevant experience in lieu of a formal qualification.
- Demonstrated experience supervising hotel services or front-office operations.
- Experience allocating duties, coordinating rosters and supporting hotel service staff.
- Strong leadership, communication and interpersonal skills.
- Familiarity with hotel property management systems, reservations software and online booking platforms.
- Sound cash-handling, recordkeeping and reporting skills.
- Ability to resolve guest complaints and respond calmly to operational challenges.
- Knowledge of workplace health and safety, guest privacy and security procedures.
- Strong organisational skills and attention to detail.
- Availability to work rostered shifts, including weekends and public holidays.
About us
GREG WHEELER CONTRACTING PTY LTD provides recruitment and staffing services, connecting businesses with suitable workers. We support employers in finding personnel who meet their operational needs and help candidates access employment opportunities.
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