Head of Facilities, Safety & Environment

COMPANY PROFILE: Our purpose, connecting to thrive and win, is what drives us, it is the reason we exist. Our priority is connecting to our partners, delivering on their objectives, and allowing their communities to thrive and win. We achieve this through our commitments to improving health and wellbeing, driving community connection, high-performing people, and robust management systems. Aligned Leisure enriches communities and ignites connections. We enable communities to thrive through art, aquatic, fitness, health, sport, and wellbeing services. Our services are not about us. We work with our partners to deliver programs and services tailored to their unique community needs. Aligned Leisure draws upon the unparalleled capacity of its parent company, the Richmond Football Club, to deliver initiatives reaching deeply into communities and driving positive change in health, education, gender equity and the alleviation of disadvantage. CHILD SAFETY COMMITMENT: Aligned Leisure is committed to the safety of children. We want all children who attend our facilities and/or are in our care to be safe, happy and empowered. We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children. We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have. POSITION PURPOSE: The Head of Facilities, Safety & Environment will work across all departments to ensure all facilities are maintained and presented to the highest possible standard and in a safe and environmentally responsible way. They will ensure customer satisfaction in all physical environments is maximised, supporting our customer-first philosophy. A key aspect of this position is the setup of systems and work practices across the facility, ensuring operational excellence is maintained. Focus areas for this position are seasonal pool management, aquatic supervision, asset management, facility presentation, risk, safety and environmental management. The Department Head will be a visible leader. They will work closely with staff from the Council, remaining in constant communication on the various responsibilities of facility and asset management. To succeed and establish Aligned Leisure, they must develop and maintain a prominent and visible role throughout the community by thoughtfully and professionally representing Aligned Leisure with key community stakeholders. The Head of Facilities, Safety & Environment will work relentlessly to implement the Aligned Leisure purpose of connecting to thrive and win, values of aware, disciplined, relentless and united, and associated behaviours throughout the entire team. KEY RESPONSIBILITIES: 1. Asset management and facility presentation • Oversee the facility cleaning, addressing compliance daily through the Duty Captain structure and processes • Ensure all staff, led by Duty Captains, understand that everyone is responsible for delivering the highest standards of facility cleanliness and presentation • Liaise directly with appointed Council Officers as required for asset and maintenance issues • Development and ongoing management of detailed preventative maintenance plans for the pools • Maintain thorough asset and maintenance records and include this information in monthly reporting • Have a thorough understanding of all relevant contract requirements of Aligned Leisure • Conduct regular facility audits and review audits and checklists completed by others for all facilities • Engage appropriate and suitably qualified suppliers to perform work on assets as per Aligned Leisure’s contract requirements • Manage all areas within agreed annual budgets • Provide timely information for all communication channels as required 2. Leadership of risk, safety and environmental management • Manage the risk, occupational health and safety and environmental management systems • Develop, review and update operating procedures in conjunction with other facility leaders • Implement and monitor compliance with policies and procedures • Implement and document hazard and environment inspections, risk assessments, risk controls and corrective actions • Manage external auditing requirements, including pre-audit compliance and post-audit rectifications • Ensure health and safety is discussed by staff on every shift using the Duty Captain structure • Implement and educate staff on facility evacuation procedures • Oversee the investigation of all incidents and create or update procedures to prevent reoccurrence, maintaining written records • Risk-assess work instructions to identify any hazards and take action to rectify any identified risks • Regularly communicate OH&S, risk and environment information to staff relevant to their roles and responsibilities • Ensure all employees and contractors are inducted and receive regular training as required 3. Aquatic supervision • Implement best practice aquatic supervision plans for all aquatic environments to minimise the risk of drownings, injuries and incidents, while maximising customer satisfaction and enjoyment • Ensure all Duty Captains based at contract locations are appropriately trained and managed • Ensure aquatic facilities comply with all applicable legislation and guidelines • Provide regular communication to customers to aquatic safety and supervision 4. Contribution to leadership team • Role model the values, behaviours and service standards, instil this model throughout the organisation and ensure that all new staff understand this expectation. • At all times, act in the best interests of Aligned Leisure. 5. Outstanding service delivery to all customers and stakeholders • Aligned Leisure will be renowned for delivering outstanding service and providing memorable experiences for our customers. The Head of Facilities, Safety & Environment will be relentless in identifying opportunities to provide exceptional service and will continuously ask themselves, “How would I want a member of my family to be treated in this situation?” • Lead and deliver on our customer charter and service standards. The Head of Facilities, Safety & Environment may be required to undertake other tasks as directed by the Leisure Manager or other senior leaders. The Head of Facilities, Safety & Environment will also undertake regular direct service shifts and must be regularly visible across all facilities. All contract leadership roles have a responsibility to model flexibility and operational readiness, including a willingness to work early mornings, evenings and weekends in line with service needs. KEY RELATIONSHIPS: • Contract leadership teams and employees • Contract partners, including local government and other asset owners • Relevant suppliers and providers • Relevant Council staff and officers • Key user and community groups • Relevant senior leadership stakeholders

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:

• RLSSA Pool Operations qualifications

• Experience in aquatic and asset management desirable, but not essential

• Tertiary qualifications desirable, not essential

• The position may be subject to relevant pre-employment checks such as a Police Check and must maintain a current Working with Children’s Check or equivalent.

• The successful applicant must hold or be willing to attain First Aid, CPR, and Lifeguard qualifications

PERSONAL ATTRIBUTES:

• Focused on the customer

• Strong ability to manage and also work autonomously

• Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure

• Highly organised

• Disciplined to manage the varied components to this role

• Relentless in their approach to delivering exceptional service

• The ability to make strategic decisions as well as execute operational requirements

• Committed to fostering a safe environment for staff and customers