Guest Service Agent

Guest Service Agent

• Located on beautiful Green Island (27km offshore from Cairns, Queensland)
• Permanent Part Time position 
• Hourly rate - $27.08 plus applicable penalties
• PLUS:
  • Free daily vessel transfer from Cairns 
  • Daily lunch provided
  • Stay overnight on the island up to 2 nights per week

Are you passionate about hospitality and creating memorable guest experiences? Green Island Resort is looking for an enthusiastic and customer-focused Guest Service Agent to join our team in one of Australia's most iconic island destinations.

As the face of the resort, you will provide exceptional service to day visitors and overnight guests while supporting front office and porter functions.

Key Responsibilities

• Welcome and assist guests throughout their stay.
• Provide information on resort facilities, activities, and services.
• Coordinate guest bookings, reservations, and special requests.
• Assist with luggage transfers and vessel arrivals/departures.
• Resolve guest enquiries and concerns professionally.
• Maintain high presentation standards across guest-facing areas.
• Support safe and efficient resort operations.

About You

You are friendly, professional, and enjoy working in a fast-paced team environment. You take pride in delivering outstanding customer service and creating positive guest experiences.

Essential Requirements

• Previous customer service experience, hotel reception preferred.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Be willing and able to work a rotating roster, that will include weekends and public holidays.
• Be willing and able to commute daily from Cairns to Green Island via Catamaran, plus stay overnight on the island for up to 2 nights per week.

Why Join Us?

• Work in a spectacular island environment on the Great Barrier Reef.
• Be part of creating unforgettable experiences for guests from around the world.
• Discounted boat tours and cruises for your family and friends
• A wide range of special discounts with our industry partners and goods suppliers

How to apply  

If you’re ready to bring great service and friendly energy to our island team, we’d love to hear from you.

Apply with your resume and cover letter today via the below link.

About Green Island Resort

Green Island is a beautiful 6000-year-old coral cay situated in the World Heritage listed Great Barrier Reef Marine Park. It is an iconic tourist destination popular with international and domestic day visitors and is home to the eco-sensitive Green Island Resort.

Green Island Resort is part of the multi award-winning Quicksilver Group. With just 46 rooms, the 4 Star Green Island Resort offers a unique reef and rainforest environment, complemented with the luxuries of an island resort. When the last day visitor ferry departs to the mainland, the island becomes an exclusive retreat. The Resort also manages the island’s day visitor facilities, restaurant and food outlets.

We are a close team and pride ourselves on first class customer service providing a quality and memorable experience for our island guests. A small community of Resort staff live on the island, with other positions commuting daily from nearby Cairns on a fast 45-minute catamaran journey.

To learn more about Green Island visit our website https://greenislandresort.com.au/

To apply for this position, please visit the link below or scan the QR code to the left.

Link for applying to this position:

https://qsg.re/79w88