Guest Experience and Events Manager

SA, Wulanda Rec & Convention Centre - Mount Gambier 5290

SA, Wulanda Rec & Convention Centre – Mount Gambier

Guest Experience and Events Manager

• Are you passionate about promoting aquatic and leisure activities to the community?
• Are you a creative mind with a passion for event coordination?
• This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community. 

Wulanda Rec & Convention Centre are seeking to appoint a suitably experienced Guest Experience Manager to build and lead a passionate and engaged customer focused team.

The Role:

As the Guest Experience and Events Manager you will be a strong people leader who will oversee large high-profile, multi-day events, the venue’s kiosk, and child-minding operations. You will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to deliver and drive exceptional customer service and a culture of innovation. 

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in people leadership and event coordination, you will continue to drive the overall experience of our guests.

About You:

You are a capable or emerging people leader with experience in leisure, aquatic, or event-driven environments. As Guest Experience Manager, you lead from the front, being approachable, adaptable, and willing to roll up your sleeves to lead from the front when needed. You thrive in dynamic, fast moving environments where you can shape team culture, and deliver memorable experiences for the Limestone Coast community.

You understand how great experiences are built. Fostering engaged staff, strong safety standards, and consistent operational execution. You’re eager to grow your leadership skills and take ownership of an important community facility.

Key Accountabilities:

• Lead and develop a high-performing Guest Experience team, including recruitment, training, and ongoing capability building to deliver exceptional customer service
• Oversee the delivery of large, high-profile, multi-day events, ensuring seamless coordination and outstanding guest outcomes
• Manage daily operations across key service areas, including the kiosk and child-minding facilities, maintaining quality, safety, and efficiency
• Drive a culture of innovation and continuous improvement, enhancing the overall guest experience and community engagement in aquatic and leisure activities
• Collaborate with leadership and key stakeholders to develop and execute strategic plans that improve participation, performance, and business outcomes.

Skills and Qualifications:

• Police Check & Working with Children Check
• CPR & First Aid Certificate (Current)
• Events management or business qualification, or 2 years' relevant experience 
   

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $400m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-        A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 

-        Allowing a short video submission describing their application for the job

-        Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement