Group Service Manager

Group Service Manager

Coffs Harbour, Full Time, Automotive
Please Quote Reference Number 18990

• Lead service operations across 6 auto brands in a new multi-franchise workshop
• Drive team performance, service efficiency and profitability
• Join the team at Mike Blewitt Group - Coffs Coast

We are approximately six weeks away from completing our new multi-franchise workshop and we are looking at appointing a Group Service Manager to oversee its operations.

As the Group Service Manager, you'll be responsible for the full-service operation across 6 premium and emerging brands driving performance, developing your team and delivering an outstanding customer experience every single day. The brands include BYD, Ford, Kia, Isuzu, Coastal Car Co and TJM.

What You'll Do:

• Lead and manage daily operations of the service department, ensuring high standards of customer satisfaction.
• Oversee the service team, providing training, coaching, and performance management.
• Ensure efficient and timely repair services, maintaining high-quality standards.
• Develop and implement strategies to improve service efficiency and customer experience.
• Handle customer concerns, ensuring quick and effective resolutions.
• Monitor service department performance, managing key metrics, and ensuring profitability. Manage department financials, labour rates and cost controls
• Work closely with the General Manager leadership
• Build a culture where performance is expected and excellence is celebrated

What We're Looking For:

• Proven experience as a Service Manager in the automotive industry.
• Strong leadership skills and the ability to motivate and manage a team.
• Excellent customer service and communication skills.
• Knowledge of electric vehicles and emerging automotive technologies is a plus.
• Strong organisational and time management skills.
• Problem solving ability and keen attention to detail.

APPLY NOW and fill in the online application form.