General Manager - Home Care

About Us

At Respect, we’re proud to be the largest provider of aged care services in Regional Australia.

As a not-for-profit organisation, everything we do is driven by our commitment to supporting older Australians with dignity, compassion and genuine connection.

We’re a growing, values-led organisation with a strong focus on our clients, their families and our team. When you join Respect, you become part of a supportive community that thrives on collaboration, trust and the shared belief that everyone deserves to feel valued.

If you’re looking for an organisation that invests in its people, celebrates purpose, and offers meaningful career pathways, you’ll feel right at home with us.

Why You Will Love Working With Us

• A workplace culture that celebrates people, progress, and purpose
• Meaningful work where you see the impact you make every day
• Opportunities to grow your career
• Save tax by salary packaging up to $15,900 of living expenses and a further $2650 for meals out and holiday accommodation!

About the Role

Lead with impact. Drive growth. Make a difference.

Reporting to the Head of Home Care, the General Manager – Home Care will lead operational performance, client experience and sustainable growth across Support at Home and Wellness & Reablement programs spanning five states.

This is a full-time, Monday to Friday position offering the opportunity to make a meaningful impact across a diverse, multi-state service environment.

You’ll drive safe, person-centred care for older Australians while delivering strong financial performance, quality, compliance and operational outcomes. Leading Home Care operational managers, intake and care management teams, you’ll work collaboratively across clinical, workforce planning and corporate functions to elevate service delivery, strengthen performance and support business growth.

You’re a commercially savvy, people-focused leader with proven experience in aged care, home care or a complex, multi-site regulated environment. With strong financial acumen, knowledge of Support at Home and aged care compliance, and a track record of leading high-performing teams, improving client outcomes and navigating change, you’ll bring the strategic thinking and leadership needed to make a meaningful impact.

Key Responsibilities

Strategy & Portfolio Growth

Implement the Home Care strategy across the portfolio, driving sustainable client acquisition, retention and referrals. Identify market opportunities, strengthen stakeholder relationships and contribute to service development, integration and continuous improvement aligned with Respect’s strategic priorities.

Financial & Commercial Performance

Lead portfolio financial performance, including revenue, Support at Home funding utilisation, expenditure, budget management, block funded grant oversight and margin improvement. Monitor financial results, identify performance gaps and implement actions to achieve agreed operational and commercial outcomes.

Operational Excellence & Client Experience

Oversee the effective delivery of personalised, client-focused Home Care services from intake through to exit. Support operational managers and care management teams to achieve service quality, responsiveness, client satisfaction and consistent practices across regions, in collaboration with specialist workforce planning and scheduling functions.

Quality, Risk & Compliance

Ensure operations align with the Aged Care Act, applicable Aged Care Quality Standards, Support at Home requirements, organisational policies and reporting obligations. Oversee incident and complaint management, risk mitigation, audit readiness and corrective actions, partnering with clinical and quality specialists as appropriate.

People Leadership & Continuous Improvement

Lead and develop operational managers and care management teams, fostering accountability, collaboration, capability and a values-led culture. Use performance reporting and client feedback to identify improvement opportunities, strengthen processes and support change across the Home Care division.

About You

You are an experienced, commercially minded operational leader with a strong background in aged care, home care or another regulated, multi-site service environment. You bring financial acumen, knowledge of Support at Home and aged care compliance obligations, and demonstrated success in leading managers, improving client outcomes, driving growth and navigating organisational change. Strong stakeholder engagement, analytical and people leadership capabilities are essential.

You’ll thrive with us if you have:

• Extensive senior leadership experience within aged care, home care, community or healthcare services, with demonstrated responsibility for governance, service quality and risk management
• Proven ability to lead and influence strategy, service development and change initiatives within complex service environments
• Strong knowledge of aged care legislation, regulatory requirements, quality standards and contemporary governance frameworks
• Demonstrated experience leading multidisciplinary teams, fostering a culture of accountability, collaboration, and continuous improvement
• Proven ability to analyse operational data, identify emerging trends and risks for translation into strategic actions 
• Strong stakeholder engagement and relationship management skills, ability to influence and collaborate effectively with at all levels
• Demonstrated experience leading policy development, professional frameworks, workforce capability initiatives and education programs
• Strong business acumen, strategic thinking and problem-solving skills, with the ability to balance client outcomes and business needs
• Current National Police Certificate (or ability to obtain)
• Current driver's licence

Perks & Benefits

• As a not-for-profit you can reduce your tax by salary packaging up to $15,900 per year for living expenses, bills, rent, mortgage and groceries. Take advantage of a further $2,650 to pay for meals out or holiday accommodation
• Training and development pathways
• Supportive leaders who are onsite
• A friendly, down-to-earth workplace
• Opportunity to build a long-term career in aged care

Ready to Apply?

If you’re passionate about caring for others and want to be part of a team that genuinely values you, we would love to hear from you. Please note that selection processes will commence immediately, any late applications may result in exclusion from the process. To be considered please apply now!

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