Claims Officer
- Manage claims administration, including claim registration, early notifications, mail, phone enquiries and file management.
- Process account payments accurately and promptly, meet KPI targets and contribute to ongoing projects.
- Provide customer service as part of a collaborative team, using strong communication, organisation and computer skills.
OUR PURPOSE IS ‘TO PROTECT’
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Claims Officer, Worker Services
- Full-time fixed-term opportunities available until June 2027 and January 2028.
- Based in Woonona
- Hybrid working available after training period
About the role:
Coal Services is looking for two Claims Offices to support Worker Services team on full-time, fixed-term contracts until June 2027 and January 2028.
As a Claims Officer with Coal Mines Insurance (CMI), you will be responsible for the efficient and effective management of claims-related administration and customer-service activities.
Your main responsibilities will include:
- Accurate and timely payment of accounts
- Registration of claims and early notifications
- Efficient management of customer claims administration, mail, phone enquiries and file management
- Ability to meet KPI targets in a timely manner
- Active participation in ongoing projects under management
About you:
Your education, experience and skills will include:
- Business Administration Certificate (essential)
- Strong computer skills especially with Adobe and Microsoft Office
- Team player with a focus on customer service excellence
- Professional phone manner with clear verbal and written communication skills
- Excellent attention to detail and commitment to learning
- Organisational skills and ability to prioritise
- Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
What we offer:
- Check out our Benefits page to learn more about our Employee Value Proposition!
- Friendly and supportive team culture
- Remote working up to 3 days/week once trained (subject to business needs)
- 5 weeks annual leave
- 18 days personal leave & 3 days family and emergency leave (pro rata)
- Superannuation co-contribution scheme
- Access to onsite gym and onsite parking
- Professional Development days
- Reward and Recognition program to celebrate your success
- Retailer discounts through Smart Spending App
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