Business Analyst
- Analyse business processes, workflows, ICT systems, integrations and data flows to identify improvements and assess solutions.
- Gather and document requirements, prepare functional specifications and process maps, and liaise with stakeholders, developers and service providers.
- Support testing, implementation, reporting, data governance and user adoption through procedures and guidance.
The Trustee for EMARKETS NETWORK TRUST (ABN 84 557 734 526), trading as eMarket Experts, is a Melbourne-based digital marketing agency providing services including search engine optimisation, paid advertising, website design and digital marketing solutions to businesses.
eMarket Experts is seeking a suitably qualified and experienced Business Analyst to join the team on a permanent, full-time basis.
Key Duties and Responsibilities
- Analyse business processes, workflows and ICT systems to identify inefficiencies, functional gaps and improvement opportunities.
- Engage with stakeholders to gather, analyse and document business and system requirements.
- Prepare functional specifications, process maps, workflows and supporting documentation for system and process improvements.
- Assess proposed ICT solutions and enhancements against business requirements, operational needs and expected outcomes.
- Analyse system integration and data-flow requirements across business applications and digital platforms.
- Liaise with business stakeholders, developers and service providers to clarify requirements and support solution delivery.
- Support testing, user acceptance and implementation activities, including documenting issues and verifying agreed functionality.
- Develop reports and analytical outputs to support business performance monitoring and decision-making.
- Assist with data governance, process controls and maintaining accurate and consistent business information.
- Prepare user procedures and SOPs and provide implementation guidance to support adoption of new or improved systems.
Skills and Experience
- Relevant tertiary qualification in Business Analysis, Information Systems, Information Technology, Business or a related discipline.
- At least one year of relevant experience in business analysis, requirements gathering, systems analysis or process improvement.
- Experience preparing business requirements, functional specifications, process maps and workflow documentation.
- Sound understanding of business systems, integrations, data flows and process improvement.
- Strong analytical, problem-solving, stakeholder engagement and communication skills.
- Experience with reporting or dashboard tools such as Power BI or similar platforms would be advantageous.
What We Offer
- Permanent, full-time position with a salary of $102,000 per annum + 12% superannuation.
- Opportunity to take ownership of business analysis initiatives from requirements through to implementation.
- Work across digital platforms, internal systems and data-driven business processes.
- Direct involvement in identifying practical improvements to how the business operates and delivers its services.
How to Apply
Please submit your resume outlining your qualifications and relevant experience. Only shortlisted applicants will be contacted for an interview.
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