Customer Care Specialist - Home and Community Services
- Deliver exceptional customer service as the first point of contact for clients and stakeholders.
- Support quality care and service delivery through effective communication and multitasking.
- Ensure compliance with Aged Care Quality Standards and maintain accurate client records.
Discover a career where care goes both ways!
- Location- Hunters Hill
- Permanent Full Time
- Pay rate- $42 per hour + superannuation
- Up to $18,550 tax free with Not-for-profit salary packaging
Exciting things are happening at Catholic Healthcare! We have been caring for people for more than 30 years and have grown to employ over 6000 caring employees. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are seeking a Customer Care Specialist to join our Home & Community team at Hunters Hill. As the first point of contact for clients, community workers, families, and internal stakeholders, you will deliver exceptional customer service while supporting quality care and service delivery.
Success in this role requires excellent communication skills, strong computer literacy, the ability to multitask effectively, and a genuine passion for helping older people and supporting frontline care teams.
Day-to-day role looks like:
- Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
- Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required.
- Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
- Assisting with incident management, login issues, and service delivery support.
- Accurately documenting all customer interactions and maintaining client records.
- Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
- Maintaining confidentiality and managing incidents, complaints, and hazards appropriately
To be successful in this role you’ll need
- Customer service or contact centre experience, preferably in a high-volume environment.
- Strong communication skills, both written and verbal.
- Ability to multitask, type while talking, and navigate multiple systems simultaneously.
- High level of computer literacy, including Microsoft Office 365.
- Strong organisational, prioritisation, and problem-solving skills.
- Positive attitude, resilience, and willingness to learn.
- Knowledge of aged care, home care, Care Management, or Support at Home reforms will be highly regarded.
- Experience with Genesys, CRM, or workforce management systems is advantageous.
- Willingness to apply for a Police Check
What we can offer you
- Competitive salary
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Paid Family leave, additional 6 days
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds
We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
If you are customer-focused, resilient, thrive in a fast-paced environment, and are passionate about helping people, we'd love to hear from you.
Apply online now!
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands on which we live, work and dream. We pay our respects to their Indigenous Elders past and present, for they hold the traditions, culture, and hopes of their people as we journey towards reconciliation. We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.
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