Casual UniConnect Officer
- Provide frontline support to current and prospective students by phone, email, live chat and face-to-face.
- Respond to enquiries about enrolment, student administration, university systems, ID cards and general processes.
- Work collaboratively to give students accurate, timely and helpful information.
The University of Tasmania acknowledges the Palawa/Pakana and Gadigal/Wangal people as the traditional custodians of the land, sea and waters of the areas upon which we live and work. We recognise their valuable contributions and deep connection to country and pay respect to Elders past and present.
About the opportunity
The University of Tasmania is seeking enthusiastic and student-focused individuals to join our casual talent pool as Uni Connect Officers.
As one of the first points of contact for current and prospective students, you'll play an important role in creating a positive experience throughout the student journey.
In this role, you will provide frontline support across a variety of service channels, including:
- Phone enquiries
- Email correspondence
- Live chat support
- Face-to-face interactions
You will assist students with a broad range of enquiries relating to enrolment, student administration, university systems, student identification cards and general university processes. You will work collaboratively with colleagues across the University to ensure students receive accurate, timely and helpful information.
What we’re looking for:
We're interested in hearing from people who:
- Have strong customer service experience in a fast-paced environment
- Enjoy helping others and building positive relationships
- Communicate confidently and professionally
- Have excellent organisational and administrative skills
- Are comfortable working across multiple systems and platforms
- Remain calm and solution-focused when dealing with complex enquiries
- Can adapt quickly to changing priorities and processes
- Enjoy working as part of a supportive team
How to Apply
To apply online, please provide your current CV and a 1–2-page cover letter outlining your interest in the role, along with your relevant skills, capabilities and experience.
Please note that only shortlisted applicants will be contacted regarding casual opportunities.
HEO4 Student Enquiries Officer - 2026 -Statewide.pdf
Expressions of Interest will close Sunday, 29 November 2026, 11.55pm
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