Rates Officer
- Support a council in the Rates & Revenue team
- Accurate administration of council rates and customer service
- Investigate account discrepancies and resolve enquiries
A 3-month temp assignment to support a council in the Rates & Revenue team
Your new company
A well-established local government organisation is seeking an experienced Rates Officer to join its finance team on a temporary basis. You will join a professional, community-focused environment and provide essential support across council rates and revenue operations.
Your new role
Working within the Rates and Revenue team, you will be responsible for the accurate administration of council rates while providing a high level of service to ratepayers and internal stakeholders.
- Processing rates, transactions, adjustments and account maintenance.
- Responding to ratepayer enquiries via phone and email.
- Managing changes of ownership, address updates and property information.
- Processing payment arrangements, refunds and account adjustments.
- Assisting with rates notices, supplementary levies and related correspondence.
- Investigating account discrepancies and resolving more complex rates enquiries.
- Maintaining accurate information within council's rates and property systems.
- Assisting with debt recovery and monitoring outstanding rates where required.
- Providing professional customer service to residents and other stakeholders.
- Supporting the wider finance and revenue team with ad hoc duties as required.
What you'll need to succeed
To be successful in this role, you will bring:
- Previous experience as a Rates Officer, Revenue Officer or in a similar rates administration position.
- Local government experience will be highly regarded.
- Strong understanding of rates, property and revenue administration.
- Experience working with council finance, property or rating systems.
- Strong numerical skills and excellent attention to detail.
- Confident customer service skills, particularly when handling ratepayer enquiries.
- Strong written and verbal communication skills.
- The ability to investigate discrepancies and resolve account queries.
- A proactive approach with the ability to manage a busy workload and meet deadlines.
- Experience with systems such as Civica Authority, TechnologyOne or similar local government platforms will be highly regarded
What you'll get in return
In return, you will receive:
- A temporary opportunity within a reputable local government organisation.
- Exposure to a busy council rates and revenue function.
- A supportive and collaborative finance team.
- The opportunity to further develop your local government experience.
- A varied position combining rates administration, finance and customer service.
- The opportunity to make an immediate contribution and hit the ground running in an established team.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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