Change Manager, Coal Mines Insurance
- Lead change delivery for a major transformation program.
- Support CMI leaders and project teams in adopting new systems and processes.
- Monitor change readiness and provide recommendations for successful implementation.
OUR PURPOSE IS ‘TO PROTECT’
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Change Manager, Coal Mines Insurance
- Fixed-Term Full-Time Opportunity | 12 months
- Flexible location across our offices in Sydney, Woonona and Speers Point
- Lead change delivery for a major transformation program while contributing to broader enterprise initiatives through a newly established PMO.
About the role:
Reporting to the Enterprise Change Manager, this role provides dedicated change management support to the Coal Mines Insurance (CMI) transformation program. You’ll lead a people-centred approach to change, helping CMI leaders, employees and project teams prepare for and adopt new systems, processes and ways of working. Working through the PMO, you’ll ensure the impacts of change, readiness, adoption risks and benefits are clearly understood and actively managed. You’ll also support other PMO initiatives, including the IT Portfolio, Operational Excellence and Lean Six Sigma, in line with PMO priorities.
Responsibilities include but are not limited to:
- Lead and deliver the change management strategy for the Coal Mines Insurance (CMI) program, ensuring alignment with program objectives, milestones and business outcomes.
- Partner with leaders, stakeholders and project teams to build change readiness and support the successful adoption of new systems, processes and ways of working.
- Conduct stakeholder, change impact and readiness assessments, identifying risks, dependencies and opportunities to improve adoption outcomes.
- Develop and deliver change, communication, engagement and learning activities tailored to diverse stakeholder groups.
- Support leaders and sponsors to effectively communicate change, manage resistance and guide teams through transition.
- Monitor change readiness, adoption and sustainment measures, escalating risks and providing recommendations to support successful implementation.
- Establish and maintain effective change governance, reporting and tracking to ensure visibility of impacts, risks, benefits and program progress.
- Provide change management support to other organisational initiatives, including IT, Operational Excellence and continuous improvement projects, as required.
- Contribute to the ongoing development of change management frameworks, tools, standards and continuous improvement practices across the organisation.
About you:
Your education, experience and skills will include:
- Minimum 5 years' experience in change management, business readiness or change adoption roles within complex organisational environments.
- Experience with recognised change methodologies (e.g. Prosci, APMG or equivalent) will be highly regarded.
- Demonstrated experience supporting transformation programs, PMO-led initiatives or enterprise-wide change projects.
- Ability to develop and implement stakeholder engagement, communication, learning and adoption strategies that drive successful change outcomes.
- Strong stakeholder management, influencing and leadership coaching skills.
- Experience identifying and managing change impacts, adoption risks, resistance and change fatigue.
- Proven ability to work autonomously, manage competing priorities and deliver both strategic and operational change activities.
- Experience measuring and reporting on change readiness, adoption and business outcomes through established governance frameworks.
What we offer:
- Flexible working arrangements
- 7.25-hour days, Monday to Friday
- 5 weeks annual leave
- 18 days sick/carer's leave and 3 days family/emergency leave
- Additional company holidays at Easter and Christmas
- Access to retailer discounts through a Smart Spending App
- Education Study Policy
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