AO3 Maintenance Support Officer

• AO3 Maintenance Support Officer - Call Centre
• $51.12 per hour + superannuation
• 2 x positions available
• QLD Government
• Immediate start with initial contract to 31/12/2026 + likely ongoing contract

The Role

This leading government department is seeking an experienced customer service/call centre officer to provide support in a high-volume inbound call centre environment.

You will the first point of contact for both tenants and contractors, providing a high level of customer support in coordinating responsive maintenance for government owned assets and housing properties.

Your duties will include:

• High-volume inbound and outbound calls to address maintenance needs
• Raising work orders
• Coordinate and liaise with contractors and various trades to arrange a variety of maintenance for government owned properties
• Accurately record and manage customer requests in internal systems
• Provide a high-level of consistent customer service
• Engaging with callers to confirm or clarify information and dispute resolution as appropriate
• Data entry and general administration support as required

 
You
The ideal candidate will have:

• Demonstrated experience in customer support (experience in a call centre/high volume customer service environment is essential)
• Insurance repairs or property maintenance experience is highly regarded
• Intermediate proficiency across Microsoft Office – including Excel
• Demonstrate high level interpersonal skills including negotiation, minimisation of aggression and dispute resolution as appropriate
• Exceptional customer service and active listening skills
• Understanding and striving to meet or exceed call centre metrics
• Strong time management and decision-making ability

  
Apply
If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now!

Please apply directly below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly -louise.clark@empiregroup.com.au | Please reference JobID - 1671992

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.
Reference number: 1671992
Profession:GovernmentGovernment

Company: empire group
Date posted: 24th Aug, 2026