Service Manager - Mobile Waste Handling Equipment
- Oversee daily workshop operations and manage a small technical team.
- Provide technical guidance and support for mobile waste handling equipment.
- Maintain strong customer relationships and ensure efficient service delivery.
Global Equipment OEM specialises in mobile waste handling equipment, supplying purpose-built machinery to the waste management, recycling and landfill industries. We are seeking a hands-on Service Manager to oversee workshop operations, support a small technical team and ensure customers receive outstanding service and support.
This is an excellent opportunity for someone who combines strong technical knowledge with the ability to organise people, manage service operations and build lasting customer relationships.
The Opportunity
Reporting to management, you will take responsibility for the day-to-day operation of the service department, leading a small team of two qualified technicians and one apprentice.
This is predominantly an office-based management role, approximately 80% office-based and 20% hands-on, allowing you to focus on planning, job coordination, customer communication and workshop performance while providing technical support when required.
Key Responsibilities
- Oversee daily workshop operations, allocating and prioritising service jobs, repairs and preventative maintenance.
- Lead, support and develop a small team of two qualified technicians and one apprentice, improving productivity and technical capability.
- Provide technical guidance, fault diagnosis and troubleshooting support for mobile waste handling equipment.
- Coordinate equipment servicing, breakdowns, warranty claims and technical escalations in line with manufacturer requirements.
- Manage customer enquiries, service requests and escalations, maintaining strong relationships and professional communication.
- Prepare service quotations, job estimates, work orders, service reports and invoicing.
- Monitor workshop productivity, labour utilisation, job costs and turnaround times to ensure efficient service delivery.
- Coordinate parts ordering and liaise with suppliers to minimise equipment downtime.
- Maintain workplace health and safety standards and ensure compliance with workshop procedures and manufacturer requirements.
- Work closely with management to improve service performance, operational efficiency and customer satisfaction.
About You
To be successful in this role, you will ideally have:
- Previous experience as a Service Manager, Workshop Manager, Service Supervisor or Senior Technician within the heavy equipment, earthmoving, diesel, automotive or industrial machinery sectors.
- You must be trade qualified as Cert 3 Heavy mobile plant mechanic
- Strong mechanical and technical knowledge, with the ability to diagnose faults and support technicians with complex repairs.
- Experience coordinating workshop activities, managing workloads and maintaining service standards.
- Strong organisational and administrative skills, including service quoting, work orders, job costing and invoicing.
- The ability to lead, mentor and motivate a small team while maintaining a practical, solutions-focused approach.
- Excellent communication and customer service skills, with a focus on delivering reliable outcomes.
- A commitment to workplace safety, quality workmanship and continuous improvement.
Experience with waste handling, landfill, recycling or mobile industrial equipment would be highly regarded.
What's on Offer?
- Base Salary - $150,000
- Superannuation
- Company vehicle – Toyota Hilux
- Phone and Laptop
- Monday to Friday, 8:00 am – 5:00 pm.
- Company Uniform
- Some interstate travel and maybe 1 international trip a year
Apply Now
If you're an experienced service professional looking for a role that combines technical expertise, team leadership and operational responsibility, we'd like to hear from you.
Apply now to discuss this opportunity and take the next step in your career.
Please forward your resume to Ryan@Cappro.com.au or call me for a private and confidential conversation - 0406011998
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