Senior Systems Support Specialist
- Provide advanced Level 2 and Level 3 support for IT systems.
- Mentor junior team members and contribute to IT projects.
- Troubleshoot and resolve complex technical issues across various platforms.
Senior Systems Support Specialist - Hamilton Island
Hamilton Island is seeking a Senior Systems Support Specialist to provide advanced technical support across the diverse systems that keep our island operating.
Based on Hamilton Island, you’ll be a key escalation point for complex IT issues, support business critical applications and infrastructure, and contribute to technical projects. Reporting to the IT Support Supervisor, you’ll also share your knowledge and mentor junior team members.
Why you’ll love working with us
- Live and work in paradise – use your days off to explore beaches, trails and island adventures
- Take on varied technical challenges – support the systems behind a unique island resort operation
- Grow your technical and leadership skills – contribute to IT projects and mentor junior colleagues
- Enjoy incredible perks – subsidised staff accommodation, discounts on dining, activities, travel and more
Where you’ll make an impact
- Provide advanced Level 2 and Level 3 support, resolving escalated issues across hardware, software and business applications
- Support Microsoft Office, Windows servers and desktops, Active Directory and Citrix environments
- Troubleshoot resort applications, including SMS/Host, Infogenesis POS, TechnologyOne, Delphi.fdc and SpaSoft
- Assist with the administration and maintenance of network infrastructure, printers, CCTV and IP-TV systems
- Deliver complex technical change requests and contribute to formal IT projects
- Mentor junior IT team members and provide technical guidance during major works
- Work with stakeholders across the business to understand their requirements and support needs
- Create and maintain technical documentation, troubleshooting guides and accurate helpdesk records
- Support critical incidents, outages and preventative maintenance activities
- Participate in a rotating after-hours on-call roster, including weekends
What we’re looking for
You’re an experienced IT support professional who enjoys solving complex problems and delivering great customer service. Self-sufficient and organised, you can manage competing priorities and remain calm under pressure. You communicate confidently with people at all levels, enjoy sharing your technical knowledge and work well within a small team.
To be successful, you’ll need:
- Experience supporting Microsoft Active Directory, Citrix, Microsoft Office and Microsoft Windows environments (essential)
- Current Queensland Driver Licence (essential)
- Strong analytical and troubleshooting skills across hardware, software and network connectivity
- The ability to guide and mentor colleagues in delivering technical solutions
- Flexibility to undertake occasional work outside standard business hours and participate in the on-call roster
Experience in any of the following is highly regarded:
- Tertiary qualifications in Information Systems
- Microsoft MCSE certification
- IT support within the hospitality industry
- Supporting property management systems and/or point of sale systems in a hospitality environment
About Hamilton Island
Our mission is to share the wonder of Hamilton Island with the world by creating unforgettable experiences for our guests, employees and community.
Every role contributes to making Hamilton Island not just a great place to visit, but a great place to work.
A little island can do wonders – make your next career move one to remember. Apply now!
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