Service Manager
- Lead the Gladstone Service Department and manage operational performance.
- Oversee budgets, profitability, and service delivery across workshop and field services.
- Build long-term customer relationships and identify new service growth opportunities.
About Us
At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
The Opportunity
Komatsu is a global original equipment manufacturer (OEM) and a leading name in construction, mining and earthmoving equipment. Across Australia, we support customers with world-class machinery, technology, parts and service solutions, backed by the expertise and resources of a global business.
Our people play a vital role in keeping essential industries moving, and we are committed to safety, innovation, strong customer partnerships and creating value together.
We are seeking a Service Manager to lead our Gladstone Service Department. This is a key operational leadership role, responsible for people, safety, service delivery and the commercial performance of a busy operation spanning workshop, field and embedded services.
Reporting to the Branch Manager, you will manage budgets, profitability, WIP, quoting and warranty processes while building long-term customer relationships. You will also visit key customers across the region and help identify new service growth opportunities.
Role Located: Gladstone, QLD | Monday to Friday, approximately 7:00am – 4:00pm
What we are looking for
- You are an experienced Service Manager or operational leader with a strong understanding of service delivery in a dealership, OEM or equipment-focused business. Experience across mining, heavy equipment, automotive or agricultural machinery environments will be considered.
- You will bring proven people leadership, a strong safety mindset and the commercial confidence to manage budgets, costs, revenue and profitability.
- You will be comfortable overseeing WIP, quotations, warranty and service productivity, building trusted relationships with customers, coaching leaders and driving continuous improvement.
- This is a leadership and business management position rather than a hands-on technical role; a trade qualification is not essential.
Why work for us!
Komatsu benefits:
- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
- Financial: Income Protection Insurance and Death & Diability Insurance provided through our company superannuation fund ; Novated Leasing options available.
- Career: Recognition, awards, flexibility, further education studies and internal career development.
- Health: Corporate discount with Bupa, Total Wellbeing Solution with CU Health
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
- Yearly Bonus: Potential to receive a yearly bonus.
- Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
Ready to get started? Simply hit the apply now button!
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
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Skills
0 of 9 matchedLicenses & certifications
0 of 1 matchedKomatsu Australia Pty Ltd