Web Application Specialist
- Manage and enhance Council''s digital platforms including website and intranet.
- Provide technical support and manage vendor relationships.
- Drive continuous improvement of digital services for staff and community.
Shape the Digital Experience of Our Community
Are you passionate about creating seamless digital experiences, solving complex technical challenges and driving continuous improvement? Do you thrive in a role where technology, innovation and customer experience come together?
We are looking for an experienced Web Application Specialist to join our team and play a key role in the administration, enhancement and ongoing support of Council's Digital Experience Platform (DXP), intranet and associated digital applications.
This is an exciting opportunity to make a tangible impact on how our staff and community engage with digital services, ensuring our online platforms are accessible, secure, reliable and user-friendly.
What You'll Be Doing
As our Web Application Specialist, you'll manage and enhance Council's digital platforms, including our website, intranet and online services. You'll ensure our digital systems are secure, accessible and high-performing, while providing technical support, managing vendor relationships, resolving issues and driving continuous improvement. Working closely with stakeholders, you'll help deliver innovative digital solutions that create better experiences for both staff and the community.
Along with this, you will be responsible for supporting and optimising Council's digital ecosystem, including customer-facing websites, online services and internal collaboration platforms.
What We're Looking For
We're seeking a proactive technology professional who combines strong technical expertise with excellent stakeholder engagement skills.
You'll bring:
Essential Experience
- Experience supporting and administering enterprise IT or information management systems.
- Experience with Digital Experience Platforms, Content Management Systems or intranet solutions such as Squiz DXP, Microsoft SharePoint or similar platforms.
- Experience supporting web applications, online forms, booking systems and integrated business applications.
- Knowledge of web accessibility standards, including WCAG requirements and best practices.
- Experience working within ITIL-based service, incident, problem and change management frameworks.
- Experience managing external vendors and SaaS-based service arrangements.
- Experience integrating cloud-based applications and enterprise systems.
Technical Skills
- Strong troubleshooting, analytical and problem-solving abilities.
- Knowledge of HTML, CSS, JavaScript and contemporary scripting or automation technologies.
- Understanding of web security, cybersecurity principles and identity management.
- Strong understanding of user experience and digital service delivery.
- Excellent planning, prioritisation and organisational skills.
- Well-developed communication and stakeholder management capabilities.
Qualifications
- Tertiary qualification in Information Technology, Information Management, Digital Technologies or a related discipline, or an equivalent combination of qualifications and experience.
Desirable
- ITIL Foundation Certification.
- Experience administering or developing within Squiz DXP.
- Experience working within local government or a public-sector environment.
Join our Team and Grow with Us!
This role offers the opportunity to work on meaningful projects that directly improve digital services for both employees and the wider community. You'll be part of a collaborative team that values innovation, inclusion, continuous improvement and customer-focused outcomes.
- Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
- Get your application in by 11.59pm: 20 September 2026
- Interview date: Interviews will be facilitated within 2 weeks of advert being closed
- Package: $97,609 to $103,469 per annum plus 12% superannuation.
- Hours of work: Working 35 hours per week. You will have the option of a 19 day month with Council's ADO system (Accrued Day Off).
- To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.
Reach out to Adele Smith (Applications Services Manager) avoase@ssc.nsw.gov.au for any job specific enquiries.
Nicole Jorgenson (HR Business Partner) njorgenson@ssc.nsw.gov.au can assist with any recruitment related enquiries.
Click on the link to check out the Position Description
Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.
Sutherland Shire Council values the skills and attributes Veterans can bring to our Council. We understand that transitioning to roles outside of Defence can feel challenging. If you're unsure where to begin or would appreciate guidance throughout the application process, please don't hesitate to contact us.
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About Sutherland Shire Council
Sutherland Shire is a unique area in greater Sydney. Boasting iconic beaches, stunning coastline, vibrant town centers, and incredible national parks. All just 26 km from the CBD. As one of the largest Councils in NSW, we're home to a growing and connected community of more than 230,000 people.
Watch the video to hear from our people about the wide range of projects we're delivering for our community.
It's a great time to join our team and do work that matters.
Privacy Acknowledgment
Sutherland Shire Council (Council) adheres to The Privacy and Personal Information Protection Act 1998 NSW when collecting, using and storing your personal information, and is committed to ensuring the privacy of your personal information. Council is collecting your personal information as part of the recruitment and selection process and advises your application will be hosted by an external service provider under contract by Council. By proceeding with your application, you acknowledge your personal information will be hosted by Councils’ external service provider until such time as you notify otherwise.
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