Casual Cinema Worker - BCC Maroochydore
- Provide excellent customer service and support in a cinema environment.
- Maintain cleanliness and hygiene standards throughout the cinema complex.
- Assist with food and beverage preparation and sales.
BCC Maroochydore is part of EVT, one of Australasia’s market-leading experience creators, offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
EVT has an endless range of roles and careers paths to explore across over
140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award
winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent
Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
About the Role:
A team member at this level is undertaking induction and training to perform work within this level's scope.
Performs all tasks with customer assistance and cinema presentation as the priority, thereby supporting the seamless operation of a cinema entertainment complex.
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals
- Growing revenue above market
- Maximise assets
- Business transformation
Our Values
- Empowerment: We make it happen
- Possibilities: We evolve and innovate
- Community: We make the connection
General Cinema Duties
- Complete all duties as per standard operating procedures.
- Maintain a high standard of cleanliness and hygiene through diligent cleaning practices throughout the cinema complex.
- Ensures correct product presentation.
- Policy and procedures knowledge including all WHS practises.
- Prepare food and beverages for sale, following standards of quality and presentation.
- Stock replenishment, in accordance with merchandising planogram.
- Conduct ticket checks including online check-in procedure while providing assistance to customers, ensuring customer comfort is maintained.
- Demonstrates and maintains a good knowledge of products and services offered to enhance the overall customer experience.
- Knowledge of appropriate communication skills, including two-way radios.
- Undertake minor maintenance and repairs as required.
- Lost property maintenance.
- Attend and complete all mandatory training sessions (as applicable) as designated by EVT.
- Demonstrate awareness of and adherence to fire and emergency training and procedures.
- May undertake cash handling training under supervision by a Cinema Worker Level 3 (or above).
- RSA qualifications as required.
KPI - Operational Responsibility for Cinema
- Net Promoter Score (NPS) results
- Cinema checklists updated
- General level of interest in the role
- Willingness to help others
- Support of fellow employees
These are the desired skills and experience for this role:
- Competent in basic Maths and English
The following are the mindsets and behaviours required for this role:
- Customer Focused: Dedicated to delivering excellence in customer sentiment. Strives to improve customer sentiment continuously.
- Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
- Communication: Displays effective communication with all team members.
- Decision Making: Ability to make effective decisions.
- Work Standards: All tasks are completed to the highest standards.
- Personal Presentation: Maintains personal presentation and grooming.
- Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.
Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you're about to. EVT Perks offer a range of always-on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.
Join BCC Maroochydore and become an EVT experience creator, opportunity taker, the
ultimate Daymaker. Join and make a positive impact on our people, communities, and
environment every day.
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