Disability Services Officer
- Assess clients’ needs and develop individualised support plans.
- Provide guidance and emotional support to clients and families.
- Coordinate access to community and welfare services.
Tasks & Responsibilities Summary
- Assess clients’ needs and develop individualised support, education, and training plans.
- Provide guidance, life skills coaching, and emotional support to clients and families.
- Coordinate access to community, welfare, housing, employment, and other support services.
- Monitor, document, and report on client progress.
- Advocate for client inclusion, independence, and community participation.
- Liaise with families, community organisations, government agencies, and service providers.
- Identify community needs and connect clients with appropriate resources.
- Prepare reports, funding submissions, and recommendations to support client outcomes.
Breakdown
1. Participant Care and Coordination
Assess clients’ needs and develop individualised support, education, and training plans.
Collaborate with participants, guardians, families, and relevant stakeholders to assess individual needs, identify goals, and develop person-centred support plans that promote independence, capacity building, and positive outcomes.
Provide guidance, life skills coaching, and emotional support to clients and families.
Ensure appropriate, person-centred support that promotes daily living skills, emotional wellbeing, independence, and the achievement of participant goals is provided to clients.
Coordinate access to community, welfare, housing, employment, and other support services.
Coordinate participant support services, including appointments, transport, activities, personal care, and community access, ensuring supports align with individual needs, NDIS plans, and identified goals.
Advocate for client inclusion, independence, and community participation.
Develop and oversee community access programs that promote social inclusion, skill development, independence, and meaningful participation in the community.
Identify community needs and connect clients with appropriate resources.
Identify gaps in participant support and coordinate access to appropriate community resources, welfare services, and other relevant supports to meet individual needs.
2. Participant File and Document Management
Monitor, document, and report on client progress.
Maintain accurate and up-to-date participant documentation, including Support Plans, progress records, service delivery information, and other relevant documents. Ensure participant progress is documented and communicated to relevant stakeholders where appropriate and with the necessary consent.
3. Support Worker Management
Provide guidance, life skills coaching, and emotional support to clients and families.
Ensure Client receives appropriate support delivery, participant engagement, capacity building, and the implementation of strategies that promote independence and wellbeing.
4. Participant Care and Coordination / Support Worker Management
Liaise with families, community organisations, government agencies, and service providers.
Build and maintain effective working relationships with participants, families, guardians, support teams, allied health professionals, community organisations, and relevant government agencies to coordinate services, share information appropriately, and ensure participant needs are met.
5. Legislative and Compliance
Prepare reports, funding submissions, and recommendations to support client outcomes.
Prepare and contribute to participant-related reports, funding requests, submissions, and recommendations to support service delivery, demonstrate participant needs, and facilitate access to appropriate supports and resources. Ensure all documentation complies with organisational policies, NDIS requirements, and relevant legislative obligations.
Qualifications & Experience
- Have at least 1 year of paid full-time relevant work experience
- Relevant qualification related to community services and comparable to AQF Level 5 or higher
- Availability to work full-time hours 9am to 5pm Monday to Friday
- Competent English Skills
- A current NDIS Worker Screening Check or willingness to obtain
- Working with Children Check, or willingness to obtain
- Current First Aid and CPR training, or willingness to obtain
- Reliable vehicle and a driver's licence
Benefits
Unique Support offers a range of benefits including Competitive pay, salary packaging benefits, ongoing training and professional development, access to our Employee Assistance Program (EAP) and a supportive team who values growth, fun and excellence.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.