AO3 Business Support Officer

Provide essential administration and customer service support in a busy team.

Your new company
Our client is a leading Queensland Government organisation responsible for delivering and maintaining critical infrastructure and facilities across the state. Known for its commitment to service excellence, safety and community outcomes, they offer a collaborative and inclusive workplace culture where employees are valued and supported.

Your new role
Commencing in November 2026, this six-month contract will see you working within the Work Order Management (WOM) and Job Card space, supporting the efficient delivery of operational services.

Your responsibilities will include:

• Providing a high standard of customer service to internal and external stakeholders.
• Coordinating travel bookings including flights, accommodation, car hire, ferries and charter services.
• Managing incoming and outgoing correspondence, emails and phone enquiries.
• Maintaining accurate records and updating information systems including Ellipse and Microsoft Office.
• Assisting with job card administration and reporting requirements.
• Developing and maintaining procedures, registers and operational documentation.
• Supporting financial administration activities and general administrative functions.
• Collaborating with suppliers, customers and internal teams to ensure timely service delivery.
• Contributing positively to team culture while meeting performance and service delivery expectations.

What you'll need to succeed

To be successful in this role, you will demonstrate:

• Previous administration, customer service or office support experience.
• Strong Microsoft Office skills, particularly advanced or intermediate Excel capability.
• Excellent communication and stakeholder engagement skills.
• High attention to detail and accuracy when maintaining records and preparing documentation.
• The ability to manage competing priorities in a fast-paced environment.
• Previous experience in financial administration will be highly regarded.
• Experience using ERP systems such as Ellipse will be advantageous.
• A current unrestricted driver's licence.

What you'll get in return

• Six-month contract from 2 November 2026 to 2 April 2027.
• Opportunity to gain valuable Queensland Government experience.
• Collaborative and supportive team culture.
• Diverse and engaging workload with exposure to multiple business functions.
• The chance to contribute to essential infrastructure and community services.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Stacey.Fear@hays.com.au, or call Stacey now on 07 4417 1139.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.