Contact Centre Sales Consultant

Location:  CBD Office, Wynyard | 5 days on-site

Opportunity: Permanent full-time Monday-Friday | 1 Saturday per month (with RDO)

Reports to: Contact Centre Team Leader

The Opportunity

Ready to be the friendly voice that helps people discover their next chapter? As a Contact Centre Sales Consultant, you’ll connect prospective Aveo residents and their families with retirement living options that suit their needs and lifestyle.

Joining our award-winning Customer Service team, you’ll build relationships, arrange open home tours and help people take their next step with confidence. With full training provided, your communication skills, enthusiasm and customer-first attitude are what matter most. Whether you’re looking for a career change or keen to develop your skills in a corporate environment, this is an opportunity to build your career while making a genuine difference.

The role operates Monday to Friday, with one rotating Saturday per month and a rostered day off (RDO) in return.

You will

• Connect with prospective residents and their families, helping them explore Aveo’s retirement living options.
• Become a knowledgeable advocate for retirement living, with full training and support to get you started.
• Coordinate and book open home tours for our Village Sales Managers using Outlook and CRM systems.
• Respond to enquiries across phone, email, web chat and Facebook.
• Work collaboratively with a close-knit team to achieve shared targets and create a positive customer experience.

What we offer

• $29.98 per hour + super, with monthly team performance incentives.
• Career progression opportunities, including pathways into Village Sales Manager roles.
• Purpose-driven work with an organisation helping shape the future of retirement living in Australia.
• Health and wellbeing benefits, including paid leave days, health insurance, retail and leisure discounts, annual vaccinations, skin checks, employee referral programs and employee assistance programs.

What you'll bring

• A background in customer service, sales, retail or hospitality is great, but call centre experience isn’t essential. We’re looking for people with transferable skills and a willingness to learn.
• Strong verbal communication and phone skills, with a genuine interest in connecting with older Australians and their families.
• A positive, energetic attitude and a willingness to work towards shared team goals.
• Confidence solving problems, taking initiative and working independently when needed.
• Familiarity with Microsoft Office applications and the ability to learn new systems.

Who we are 

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves. 

What's next? 

Apply now and take to first step in Bringing your Passion to life!  We are ready to welcome you.