SERVICE MANAGER
- Lead and mentor Service Technicians and Apprentices in workshop and field settings.
- Coordinate workflow, repairs, servicing, and invoicing to meet productivity and customer service targets.
- Manage customer complaints and ensure quality assurance of repairs.
Service Manager
LOCATION:
Tolga, Queensland
We are seeking a proactive, diligent and organised leader who is able to work autonomously and as part of the greater team to achieve our Vision, Making It Easy for our people, our customers and our suppliers.
What we can offer:
- An attractive remuneration package and staff discounts
- Access to our employee wellbeing and benefits platform
- Career opportunities through ongoing development opportunities, in-house and with John Deere
- A rewarding and stable career with an Australian owned business
- A spot in a genuinely, caring team who build up one another for success!
What we are looking for:
- Trade Qualified Service Technician, with experience specific to agricultural machinery
- Minimum of 5 years' experience operating as a fully qualified Service Technician on agricultural machinery
- Demonstrate knowledge of Ag and heavy machinery equipment
- Experience working on John Deere machinery including tractors and harvesters
- Australian work rights and valid driver licence is required
Responsibilities:
Include but not limited to:
- Provide hands-on leadership, technical support, and mentoring to Service Technicians and Apprentices, both in the workshop and field.
- Coordinate and optimise workflow, scheduling, repairs, servicing, invoicing, and WIP management to achieve productivity, quality, and customer service targets.
- Collaborate with Service Advisors, Warranty Clerks, OEMs, technical specialists, and HR to ensure efficient operations, customer satisfaction, workforce development, and recruitment.
- Ensure work is completed to OEM standards, within chargeable timeframes, and that completed repairs are inspected for quality assurance.
- Manage customer complaints and machine repair resolutions, balancing customer, OEM, and business outcomes.
- Promote the effective use of technology, continuous improvement initiatives, and process efficiencies to enhance workshop performance.
- Set clear team goals, conduct performance and probation reviews, and support training and professional development.
- Monitor capital equipment requirements, workshop compliance, and adherence to local council, safety, and workplace standards.
Should you require any additional information or have any questions, please contact the HR team on (07) 4789 8738 or hr@honeycombes.com.au
Honeycombes Sales and Service values diversity and inclusion. We encourage all suitable applicants to apply for our role.
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