Customer Support Officer - Minto, NSW
- Support the Sales team by processing customer orders.
- Provide phone and email support for customer service inquiries.
- Liaise with transport, warehouse, and sales teams to ensure timely deliveries.
Who are we?
Redox is a ASX listed, leading raw material and ingredients distributor with 18 regional offices throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story and still growing. More than just a job, start your career with Redox today and join a recently accredited ‘Great Place to work’ (Australia), 2025.
About the role:
This role supports our Sales team, providing customer support and data entry of customer orders through:
- Processing customer orders via Redox’s in-house system
- Provide phone/email support for customer service enquiries
- Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer deliveries are completed in a timely manner
About you:
You are forward thinking, possess excellent time management, problem solving and organisation skills, with high attention to detail. You demonstrate excellent communication skills – verbal and written with a polite and professional phone manner.
Essentials:
- Demonstrated previous experience in a similar administration role
- Have a good working knowledge of Microsoft Applications
- Ability to work to meet deadlines
- Ability to work both within a team environment and independently
- Reliability and punctuality, be a forward thinker
Training on our customised in-house system will be given however experience in a similar customer service role and administrative skills would be looked upon favourably.
Rewards & Benefits
- Salary package inclusive 17.5% leave loading
- Bi-annual company-performance-based bonus
- Annual Salary review
- 1 day WFH (after probation)
- Lunch provided daily onsite
- Joining a friendly and supportive team
- Secure onsite parking
- Paid Volunteer Day
How to apply:
Provide us with a current resume or through our website www.redox.com/careers
Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.
All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.
Agencies, we’ve got this one covered thanks!
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.