Client Services Analyst - Global Asset Manager

Sydney
Asset Management
Permanent

A leading global fund manager with over US$1 trillion of funds under management is seeking a junior-mid candidate with 2-5 years relevant experience to join their Client Services division to work on Client Account Servicing, Fee Rebates and Client Implementations.

This is an exceptional opportunity for a junior-mid level funds management candidate to join the client services division of a very well renowned Tier 1 Asset Manager

This role involves assisting the Client Services Team with both new and existing accounts, covering activity from onboarding to managing various client service requests from institutional and pooled mandate clients. The Analyst is also responsible for addressing day-to-day inquiries from clients involved with the Australian Unit Trusts and participating in client change activities, such as onboarding and modifications for new and existing global clients. Additionally, the role includes supporting the processing and management of rebates related to the Australian Unit Trusts

Ideal applicants will have 2-5 years fund operations or client services experience from either a fund manager, custodian or fund services firm and experience with managed fund, and fee rebate processing.

Responsibilities:

• First point of contact for daily answering queries from underlying clients of the Australian Unit Trust.

• Dealing with Responsible Entity and external transfer agency in problem resolution where needed.  

• Ensured client issues identified are addressed daily to ensure no client transactions are outstanding.

• Coordinating & assisting with client adhoc client communication activity in relation to the funds.

• Managed client queries related to the fund’s annual financial year end.

• Assisting with the rebate process for the Australian Unit Trust clients

• Preparing instructions to transfer agencies and internal departments of rebate rates and payments by set deadlines each month

• Internal set up of rebate records for calculations accurately mirroring client agreed terms. 

• Preparation of client rebate statements by set deadlines then submitted to the relevant internal teams.    

• Reconciles client accounts to internal systems/records.  

• Active participant on identified projects and initiatives impacting the Client Services Team

Experience:

• Circa 2-5 years fund Operations or Client Services experience from either a fund manager, custodian or fund services firm

• Knowledge of Australian Unit Trusts

• Management Fee rebate experience

• Experience with co-ordination of new separately managed accounts and fund onboardings

• Deep operational expertise and knowledge of requirements and the process for onboarding investment management clients and funds across a variety of investment management segments

• High level of competence on various technology software such as Microsoft Excel,

• Analytical approach and attention to detail

• Ability to work to firm deadlines and effectively prioritise workload