GRAB N GO DARWIN - Retail Manager; Retail Supervisor; Storeperson
- Manage and coordinate overall operations of the convenience store.
- Oversee staff management, sales performance, and inventory control.
- Ensure compliance with workplace and retail requirements.
Retail Manager
Role Summary
The Retail Manager is responsible for managing and coordinating the overall operations of the convenience store, including staff management, sales performance, inventory control, purchasing, customer service, financial monitoring and compliance with applicable workplace and retail requirements. The position oversees the implementation of operational policies and business procedures to maintain efficient store operations, product availability, profitability and customer satisfaction. The Retail Manager provides direction to the Retail Supervisor and other store employees and reports on business performance and operational matters to the Director.
Duties and Responsibilities
- Manage and coordinate the overall day-to-day operations of the convenience store, ensuring efficient business performance and compliance with company policies, operational procedures and applicable requirements.
- Develop, implement and review store operating procedures covering customer service, stock management, merchandising, cash handling, store security and general business operations.
- Monitor and analyse sales performance, revenue, operating expenses, product turnover and customer purchasing trends to identify opportunities for improving profitability, operational efficiency and product availability.
- Oversee purchasing and supplier relationships, including assessing stock requirements, authorising orders within delegated limits, coordinating deliveries and resolving supply issues to maintain adequate inventory levels.
- Establish and monitor inventory-control procedures, including stocktaking, inventory reconciliation, expiry-date management, wastage reduction and investigation of stock discrepancies, damaged goods and potential stock losses.
- Manage recruitment, training, development and performance management of store employees, including supervising the Retail Supervisor, allocating management responsibilities and addressing staffing or performance issues.
- Oversee workforce planning and resource allocation, including determining staffing requirements, approving staff rosters and ensuring adequate employee coverage to meet the store’s operational and customer service needs.
- Establish and monitor customer service standards, oversee escalated complaints and refund matters, and coordinate pricing, promotional activities, product displays and merchandising initiatives to support sales objectives.
- Oversee store financial controls and operational reporting, including cash reconciliation, register balancing, cost monitoring and review of sales, inventory and staffing reports, providing recommendations to the Director on business performance and improvements.
- Ensure the store maintains appropriate workplace health and safety, hygiene, food-handling and security standards, and oversee the maintenance of store equipment, refrigeration units, shelving and point-of-sale facilities.
- Skills, Qualifications and Experience:
- Minimum one-year experience in a related role
- Ability to manage customer and stakeholder relationships
- Strong communication and customer service skills
- Excellent planning, organisation and time-management abilities
- Ability to manage customer relationships and stakeholder interactions effectively
- Positive attitude and professional presentation
- Ability to work a rotating roster including mornings, evenings, weekends and public holidays
Location: 4/44 Mitchell St, Darwin City NT 0800
Offered Salary: $70,000 - $80,000 per annum
Job Type: Full-Time
Working Hours: 38 hours per week
Retail Supervisor
Role Summary
The Retail Supervisor is responsible for supervising frontline retail staff and coordinating the daily activities of the convenience store to maintain efficient operations, satisfactory customer service and appropriate stock availability. The position oversees routine staff duties, monitors product displays and inventory, assists with point-of-sale operations and addresses day-to-day customer enquiries and operational issues. The Retail Supervisor implements established store procedures, communicates operational matters to the Retail Manager and supports the effective delivery of the store's daily activities.
Duties and Responsibilities
- Supervise and coordinate the daily activities of retail staff, allocate routine duties, monitor staff attendance and work performance, and provide guidance to maintain efficient store operations and satisfactory customer service.
- Assist with staff rostering and shift arrangements, coordinate shift handovers, communicate daily operational priorities, and report staffing or performance concerns to the Retail Manager.
- Monitor customer service standards, respond to customer enquiries and complaints, resolve routine operational issues within delegated authority, and refer complex matters to the Retail Manager.
- Monitor stock levels of convenience store products, including packaged food, beverages, snacks, groceries and other merchandise, coordinate stock replenishment, and communicate ordering requirements in accordance with established purchasing procedures.
- Receive and check incoming stock against orders and delivery documents, maintain stock records, monitor product expiry dates and storage conditions, and assist with stocktakes, inventory reconciliation and stock rotation to minimise wastage and stock losses.
- Oversee the presentation and merchandising of store products, ensuring shelves, refrigerators, display units and promotional areas are properly stocked, organised and maintained, with accurate product pricing, shelf labels and promotional displays.
- Supervise routine point-of-sale operations, cash handling, register balancing and daily sales reconciliation, monitor sales activity and assist with implementing approved promotions and merchandising initiatives.
- Monitor store cleanliness, housekeeping, equipment condition, workplace health and safety, store security and relevant food hygiene and safety procedures, reporting maintenance requirements and operational issues to the Retail Manager.
- Coordinate the handling of returned, damaged, defective and expired products, process refunds or replacements within delegated authority, and assist with training new employees in customer service, stock handling, point-of-sale operations and store procedures.
- Maintain communication between retail staff and management regarding daily operations, stock availability, customer feedback and operational issues, and recommend practical improvements to store efficiency, inventory control and customer service.
Skills, Qualifications and Experience:
- Minimum one-year experience in a related role
- Ability to manage customer and stakeholder relationships
- Strong communication and customer service skills
- Excellent planning, organisation and time-management abilities
- Ability to manage customer relationships and stakeholder interactions effectively
- Positive attitude and professional presentation
- Ability to work a rotating roster including mornings, evenings, weekends and public holidays
Location: 4/44 Mitchell St, Darwin City NT 0800
Offered Salary: $68,000 - $75,000 per annum
Job Type: Full-Time
Working Hours: 38 hours per week
Storeperson
Role Summary
The Storeperson is responsible for receiving, checking, storing and managing the movement of merchandise and supplies within the convenience store. The position maintains accurate inventory records, organises stock in designated storage areas, monitors product condition and expiry dates, and coordinates stock replenishment with the Retail Supervisor to support efficient inventory management and minimise stock losses.
Duties and Responsibilities
- Receive incoming deliveries of packaged food, beverages, snacks, groceries and other convenience store merchandise, checking quantities and product descriptions against purchase orders, invoices and delivery documentation.
- Inspect delivered goods for damage, incorrect quantities, expired products and other discrepancies, recording issues and reporting them to the Retail Supervisor for appropriate action.
- Sort, label and store merchandise in designated stockrooms, shelving areas and refrigeration facilities, ensuring products are organised according to their storage, handling and temperature-control requirements.
- Maintain accurate inventory records of goods received, stock movements, damaged items and stock issued for replenishment, ensuring records are updated in accordance with established stock-control procedures.
- Conduct routine stock counts and assist with periodic stocktakes, comparing physical inventory against recorded quantities and reporting shortages, discrepancies and potential stock losses.
- Monitor stock condition and expiry dates, rotate merchandise using appropriate first-in, first-out practices, and separate damaged, expired or unsuitable products in accordance with company procedures.
- Retrieve and transfer merchandise from storage areas to designated sales-floor locations in accordance with replenishment requirements, ensuring stock is handled safely and quantities are accurately recorded.
- Maintain clean, organised and secure stock storage areas, ensuring merchandise is stored systematically, accessways remain clear and stock-handling equipment and facilities are used appropriately.
- Assist with processing supplier returns, damaged goods and delivery discrepancies by maintaining supporting records and coordinating the relevant information with the Retail Supervisor.
- Follow workplace health and safety, manual-handling, hygiene and applicable food-storage procedures, and report unsafe conditions, equipment faults or inventory-handling issues to the Retail Supervisor.
Skills, Qualifications and Experience:
- Minimum one-year experience in a related role
- Ability to manage customer and stakeholder relationships
- Strong communication and customer service skills
- Excellent planning, organisation and time-management abilities
- Ability to manage customer relationships and stakeholder interactions effectively
- Positive attitude and professional presentation
- Ability to work a rotating roster including mornings, evenings, weekends and public holidays
Location: 4/44 Mitchell St, Darwin City NT 0800
Offered Salary: $70,000 - $80,000 per annum
Job Type: Full-Time
Working Hours: 38 hours per week
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