Customer Relationship Manager – Call Centre (Commercial)
- Manage general insurance claims primarily for motor vehicles.
- Negotiate payments and resolve disputes in a high-volume call centre environment.
- Support customers experiencing financial hardship and ensure compliance with industry regulations.
Join ARMA, part of the Credit Clear Group, a fast-growing ASX-listed technology disruptor transforming debt recovery. Based in the same complex as The Grounds, Alexandria, we specialise in commercial, consumer, and insurance collections — with a strong focus on respectful, customer-first engagement.
About the Role
This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.
What You’ll Do
• Negotiate payments to achieve positive financial outcomes for all parties
• Problem solve and objection handling to achieve account resolution.
• Ensure compliance with industry regulations and guidelines
• Support customers, including those experiencing financial hardship
• Resolving customer queries in a timely manner and actioning accordingly.
What You’ll Bring
• Strong communication, empathy, and negotiation skills
• High attention to detail, time management, and resilience
• Ability to thrive in a high-volume call centre setting
Why ARMA?
Work in a beautiful, modern office with premium breakout spaces including a cafeteria, pool table, onsite gym, PlayStation, and Zen rooms — all designed to support your wellbeing and work-life balance. Plus:
• Comprehensive training and leadership development programs
• Generous bonuses and staff incentive schemes
• Fun quarterly team outings and regular events
• EAP access and a truly inclusive, people-first culture
• Growth opportunities in a fast-growing organisation
Hours: Monday–Friday, 8:30am–5:00pm
Ready to take your career to the next level in a dynamic, supportive environment? Apply now with your CV and cover letter.
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Skills
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