AO3 Customer Experience Officer
- Deliver high-quality customer service in a contact centre environment.
- Manage high-volume inbound calls and respond to customer enquiries.
- Maintain accurate records and meet KPIs.
Job description
Troocoo
Troocoo Government are supporting a key Queensland Government client with the recruitment of multiple AO3 Customer Experience Officers to join a high-performing contact centre team based in Mt Gravatt. These are full-time labour hire opportunities initially from the 16/11/2026 to 20/02/2027, paying $45 per hour + 12% super.
The Roles
The AO3 Customer Experience Officer will operate within a contact centre environment, where you will be responsible for delivering high-quality customer service across phone-based enquiries, with the potential to support webchat channels.
Key responsibilities include:
- Manage high-volume inbound calls, responding to a wide range of customer enquiries.
- Provide accurate information and resolve queries in line with policies and procedures.
- Process customer requests and maintain accurate records across multiple systems.
- Support webchat interactions where required.
- Liaise with internal teams to ensure timely resolution of customer issues.
- Meet individual and team KPIs within a structured call centre environment.
- Maintain a strong focus on customer experience and first-call resolution.
About You
To be considered a competitive applicant for the AO3 Customer Experience Officer positions, you would demonstrate the following:
- Proven experience in a contact centre environment (essential).
- Background in insurance, banking or public sector is highly regarded.
- Strong data entry skills with high accuracy and attention to detail.
- Ability to manage high call volumes and work in a fast-paced environment.
- Excellent communication skills and ability to handle complex or sensitive enquiries.
- An ability to provide two references and pass a National Criminal History Check.
Why Apply?
- Gain experience within Queensland Government.
- Structured, supportive team environment.
- Potential for contract extension.
If you have strong contact centre experience and are looking for your next role, please apply now!
Note: Given applicant volumes, only those shortlisted will be contacted.
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