Service Desk Team Leader (Day Shift) | Adelaide

Are you an experienced Team Leader with a passion for developing people, driving performance and delivering exceptional customer service? We are currently recruiting for an exciting leadership opportunity within a South Australian Government organisation, based in Adelaide CBD. Previous ICT experience is not essential! YOU | Bring your proven people leadership experience and strong customer service focus to this opportunity. Ideally, you'll have experience managing a larger team of approximately 15–20 staff within a contact centre, customer service, banking operations, claims processing or similar service-driven environment. Your ability to motivate and develop staff, manage performance and drive continuous improvement will see you thrive in this role. You will also bring: • Demonstrated experience in team leadership, coaching and performance management. • Strong understanding of KPIs, service standards and operational performance. • Excellent communication, problem-solving and organisational skills. • Experience developing procedures and identifying opportunities for process improvement. • Confidence working with computer systems and adapting to new technologies. THE ROLE | You will lead and support a team of Service Desk Officers within a busy ICT service delivery environment. Your focus will be on people management, staff development, operational performance and maintaining high standards of customer service. While exposure to ICT environments would be advantageous, technical ICT expertise is not required. This is a day shift opportunity, Monday to Friday, working 37.5 hours per week. THE CLIENT | Our client is a South Australian Government organisation offering the opportunity to apply your leadership expertise within a professional, service-focused environment, supporting quality service delivery and continuous improvement. THE DETAILS • Adelaide CBD location • $50.00 per hour • 26 October 2026 – 25 June 2027 (start date negotiable) • Monday to Friday | 37.5 hours per week • Day shift • Current National Police Check issued within the last 12 months required TR3 RECRUITMENT | We are an Australian owned and operated firm specialising in the provision of tailored recruitment and consulting services. Our primary objective is to provide the best possible service to our candidates and our clients, whilst upholding our driving principles of sustainability, mutuality and trust. Interested? Click ‘Apply’ now, or for a more detailed conversation contact one of our team. If this one is not for you but you know someone who would be perfect, refer a successful candidate and you may be eligible for a referral reward. Please check our website for more details. TR3 Recruitment is committed to fostering a culture that embraces and values diversity and inclusion. Applicants of all ages, people with a disability and/or Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.