Service Lead

Permanent Opportunity within Federal Government | Brisbane CBD

Your new company
You will be joining a large national organisation operating within a highly regulated environment and leading frontline operational teams. With a strong focus on safety, innovation, and operational excellence, they are committed to fostering a high-performing and inclusive workplace culture.
Your new role
As the Service Lead, you will be accountable for the leadership, performance and operational delivery of a designated service area. Leading large operational teams, you will drive strategic and operational outcomes while ensuring the safe, efficient and effective delivery of services within a complex environment. You will be responsible for:

• Providing leadership and direction to large operational teams to achieve service delivery, safety and performance objectives
• Driving operational excellence through a strong focus on service performance, workforce capability and continuous improvement
• Building a high-performing culture through effective coaching, mentoring and leadership development
• Leading workforce planning and resource optimisation to ensure operational demands are effectively met
• Ensuring compliance with safety, risk and regulatory frameworks within a highly regulated environment
• Managing budget performance, financial outcomes and cost-efficiency initiatives
• Identifying and implementing opportunities to improve operational effectiveness and business performance
• Building and maintaining strong relationships with key internal and external stakeholders

What you'll need to succeed
Extensive leadership experience within an operational environment, ideally within a highly regulated industryProven experience leading large and diverse teams and building a positive performance cultureStrong understanding of safety, risk management and compliance frameworksDemonstrated experience managing operational performance and service delivery outcomesExcellent communication and stakeholder management skills, with the ability to influence across all levelsExperience managing budgets, financial performance and operational costsAbility to make sound decisions, prioritise workloads and adapt to changing operational demands
What you'll get in return
Permanent leadership opportunity based in BrisbaneAttractive salary packageSupportive and collaborative leadership environment
What you need to do now
If you're interested in this role, click "apply now" or forward an up-to-date copy of your resume. The Consultant is Chelsea Pearse at Chelsea.Pearse@hays.com.au or on 07 3243 3086. If you would like to discuss your experience, please forward across a copy of your resume or apply now prior to calling.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion by forwarding your resume across to the Public Sector Team via the same email.

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