Telephone Assisted Voting Operators

Customer Service Officers Election project

Telephone Assisted Voting Operators | Election ProjectSupport accessible voting during a major election campaignThis is a unique opportunity to contribute to a vital public service while gaining experience in a high-volume, fast-paced and structured operational environment. Working as part of a large team, youll help deliver a specialised phone-based service that supports eligible voters throughout the election period.
About the projectThis service assists voters who require additional support to participate in the voting process. The role is primarily telephone-based and requires strong communication skills, accuracy and the ability to work within established procedures.

Your new roleAs a Telephone Assisted Voting Operator, you will provide professional phone-based support to members of the community and assist with the delivery of election services.

• Handling inbound telephone enquiries
• Providing clear and accurate information
• Following detailed procedures and operational guidelines
• Updating and maintaining information within computer systems
• Escalating complex matters when required
• Maintaining strict confidentiality and professionalism
• Delivering exceptional customer service in every interaction

What youll need to succeedTo be successful in this role, you will have:

• Strong verbal communication skills
• Previous customer service experience
• Confidence using computers and learning new systems
• Excellent attention to detail
• The ability to follow processes accurately
• Strong problem-solving skills
• A reliable and professional approach to work
• Availability to work rostered shifts throughout the election period
• Applicants from customer service, administration, contact centre, hospitality, retail, community services and government backgrounds are encouraged to apply.

Whats in it for you?

• Competitive hourly rate
• Full training provided
• Opportunity to support an important election project
• Supportive team environment
• Short-term assignment with meaningful community impact
• Transport arrangements from Melbourne CBD to site

What you need to do nowClick Apply Now and submit your current CV.Shortlisted candidates will be invited to attend an assessment centre in Melbourne as part of the recruitment process.Applications are being reviewed as they are received, so we encourage candidates to apply early.The assignment is scheduled between 17 November and 28 November 2026, with work based in the Port Melbourne area.#3024011