Business Support Manager
- Lead centralised business support, rostering and workforce coordination across residential and retirement living sites.
- Manage administrative teams, standardise processes and improve operational efficiency while ensuring workforce compliance and budget alignment.
- Partner with site leaders and corporate teams to support frontline operations and quality aged care services.
Are you a natural organiser, people leader and problem-solver who loves making things happen? We are looking for a dynamic Business Support Manager to drive operational excellence across BASSCARE Residential Services.
About the Role
You will lead workforce coordination, streamline processes, oversee business support functions and champion continuous improvement. Your work will make a real difference, ensuring our teams have the systems, support and resources they need to succeed, so our Residential Managers and Clinical Leaders can focus on what matters most: delivering outstanding care to our residents!
Why work at BASSCARE?
- Not-for-Profit salary packaging – up to $15,900 per year + Meals & Entertainment benefits
- Ongoing training and professional development opportunities
- Access to our Employee Assist Program (EAP)
- Access to our amazing Recognition and Reward program
- Regular social functions
- Supportive and inclusive team environment
What You will Be Doing?
- Lead and manage Residential and Retirement Living's centralised business support functions, including administration of appropriate elements of the rostering system.
- Develop and maintain consistent administrative and workforce processes across all sites.
- Identify opportunities to streamline operations and improve efficiency.
- Work closely with People & Culture team for claims and personal injury management for Residential and Retirement Living.
- Act as a key liaison between frontline teams, site leadership and corporate functions.
- Provide leadership, management and direction to reception and administrative teams.
- Ensure rosters are developed in accordance with workforce needs, Enterprise Agreements, Awards and budget requirements.
- Standardise reception and administrative practices across all sites.
- Manage business support operations within approved budgets.
Wages, Hours of Work and Location
- Permanent Full Time
- Monday to Friday 9am – 5pm
- Working on-site, with work time shared across Head Office and Residential (with sites located in Canterbury, Glen Iris and Ashburton)
- $110k + super + salary sacrifice
About You
- A confident communicator and natural organiser with a people-centred mindset.
- You bring energy, empathy and creativity to your work.
- You take initiative and feel comfortable managing competing priorities.
- You love working as part of a team and enjoy leading others to do their best.
Essential
- Demonstrated experience in workforce management and operational leadership.
- Proven experience of rostering or workforce coordination functions and administration management.
- Strong leadership and people management skills focussed on development of staff.
- Strong analytical, organisational and problem-solving abilities.
- Proficiency with workforce management and business systems.
- Experience implementing process improvement initiatives.
- Knowledge of employment legislation, workforce management and compliance requirements.
- Highly developed communication and stakeholder management skills.
- Current Driver's Licence.
Why Join BASSCARE?
BASSCARE has supported older adults in Boroondara for nearly 70 years. We offer a unique blend of aged care including residential care and retirement living, dementia services, community services and home-based care. We are committed to providing safe, respectful and quality care in an aged care environment.
How to Apply
Send us your resume and a short cover letter telling us why you are the right fit. We would love to meet someone who shares our passion for helping people live well.
BASSCARE would like to thank you for taking the time to submit your application.
We vet all employer accounts and do our best to keep job ads safe, but scams can still occur. Be cautious when sharing personal information — never provide financial details or make payments during the application process. For extra security, use the Apply button on our site when proceeding.