Engagement and Referral Practitioner - Mackay
- Connect with families at critical moments to access support services.
- Conduct needs assessments and coordinate referrals to community services.
- Collaborate with partners to strengthen community outcomes.
About the Position
We are excited to welcome an Engagement and Referral Practitioner to our Mackay Family and Child Connect (FaCC) team. In this important role, you'll connect with families at critical moments, helping them access the support they need to create safer, stronger futures for their children. Through compassionate engagement, skilled assessment and collaborative planning, you'll play a key role in supporting child wellbeing and family resilience.
- Level 4 SCHCADS Award.
- Salary range: $92,287 - $99,295 + Superannuation.
- Full-time, Government funded contract opportunity until 31 March 2027 with possible extension.
Key Responsibilities:
- Build meaningful connections with families by engaging vulnerable children and caregivers and supporting them to access the right services at the right time.
- Make a positive impact on child safety through assessment, safety planning and early intervention strategies that support family wellbeing.
- Guide families towards practical supports by conducting needs assessments and coordinating referrals to community and specialist services.
- Strengthen community outcomes by collaborating with government, non-government and community partners to support families facing complex challenges.
Please read the full position description for more information.
About You
- Hold a relevant tertiary qualification (allied health, social work, human services) with professional registration (if required) and, a membership in a professional association (desirable).
- At least two (2) years’ experience working within the child protection field, with the ability to identify family and individual client needs using a child-centred approach and respond to child protection concerns.
- Eligibility to work in Australia (proof of eligibility required), including holding or obtaining required checks (Working with Children Check or professional exemption).
- Current driver’s licence.
About Act for Kids
Act for Kids is a for-purpose organisation that delivers evidence-based support services to children and families who have experienced or are at risk of harm. Our teams are at the heart of everything we do, and we are united by a single purpose to help keep kids safe, heal from trauma and lead happy lives and thrive.
You will have access to:
- Salary packaging up to $15,900 tax free + an additional $2,650 for meals/entertainment.
- Extra leave, including wellbeing days, study, exam, and pet leave.
- Fitness Passport including discounted fitness memberships to a range of facilities for you and your family.
- Access to our Employee Assistance Program including 24/7 counselling and wellbeing portals.
- Ongoing professional development through our annual PD fund and structured support.
- Flexible work arrangements and a team that truly values what you bring.
Make a difference every day in a values-led organisation. We’re more than just a workplace—we’re a community built on shared values: Professional, Ethical, Team, Caring, Courageous, and Collaborative. We’re proud to be recognised for our commitment to inclusion as Inclusive Employer 2023–24 and 2025–26 by the Diversity Council Australia.
How to Apply
Click on ‘Apply Now’ to submit your application. Applications will be reviewed as received, therefore, please apply as soon as possible before the closing date.
Please include:
- Resume
- Cover letter addressing the key responsibilities of the role.
If you require any adjustments or support to participate in the recruitment process equitably, we encourage you to reach out to the contact person below. Your information will be treated confidentially.
We encourage and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds and identities.
Contact
For more information, please contact Emily Booker (Program Coordinator): 0427 573 549 or emily.booker@actforkids.com.au.
Closing Date: 18 September 2026
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