Membership & Member Service Staff - Part Time and Full Time Roles Available

Position Summary    

Member Service Assistant - Actively greets members, verifies membership card, maintain entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks member.

Membership Clerk - Welcomes members and new members, answers questions, resolves problems, and explains various membership and warehouse programs. Processes membership sign-ups and renewals. Processes membership and merchandise returns by members for cash or credit. Writes or keys information for disposition tags on nonsalable merchandise and price adjustments, researches items past price and warranty information, gets verification, and approvals when necessary and rings up returns on cash register. Documents customer adjustments performed. Follows proper safety and security procedures and standards. Provides prompt and courteous member service to all members.

Front End Cashier - Processes member orders, collects payment while providing a high level of member service. Performs clean up, department set-up and closing tasks as necessary. Maintains courteous member service at all times.

Job Duties/Essential Functions

Member Service Assistant:

• Conducts hourly building safety and security checks including walking the building and perimeter
• Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits
• Fills out reports and shows results to the duty manager
• Attends warehouse safety meetings
• Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets
• Verifies membership card, offers cart (removing rubbish if necessary) to all members
• Keeps entrance/exit area clean.
• Clicks a handheld counter to members entering and exiting the warehouse
• Reports half-hourly counts to Front End Supervisor and records counts on weekly reports
• Monitors building access and reports arrival of armoured transport vehicle to duty manager
• Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button
• Checks backpacks, lunch pails, briefcases, strollers, etc. at exit
• Greets exiting member
• Checks accuracy and validity of member’s receipts and compares to merchandise
• Arranges speedy assistance for any member correction or concern
• Defaces receipt with hole puncher
• Provides and arranges prompt and courteous member service
• Directs members to product and service locations
• Enlists assistance for loading, shopping, etc. 
• Dries off wet carts
• Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees
• Drives building perimeter for security checks
• Watches closing managers leave
• Reports suspicious activity to duty manger and calls policy if necessary

Front End Assistant:

• Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members
• Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible
• Assists with getting supervisor verification for high-ticket, Bottom of Basket, or non-transfer items
• Packs member orders into boxes and loads them on a separate cart or flatbed
• Checks packaging for tampering and reports it
• Assists members with loading orders into car when appropriate
• Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly
• Maintains the cleanliness of the register and general Front End area, reports and cleans spills and trip hazards immediately
• When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once
• Keep front of building clean
• Follows proper Front End and general safety procedures and standards
• Assist in other departments of the warehouse as necessary
• Provides prompt and courteous customer service to members, employees and suppliers

Membership Clerk:

• Welcomes and communicates with members and potential members, in person, by phone, or by mail
• Answers questions, resolves problems, and explains membership and warehouse
• Reviews membership and warehouse programs to keep knowledge up to date
• Processes new membership and membership maintenance according to proper departmental procedures for paperwork and the performance of duties
• Keys membership information into computer, keeps logs and paperwork, obtains supervisor approvals when necessary
• Assists at membership counter with membership sign-ups, renewals, replacement cards and temporary cards
• Collects membership fees as keyed to computer by cash, and debit/credit terminal
• Issues receipts  
• Answers phone, runs to the floor to check item availability, directs members to products, and service locations
• Enlists assistance for member loading and shopping
• Responds helpfully to member concerns, secures manager assistance as necessary  
• Assists at refund counter or with marketing as necessary
• Cleans department, stocks forms, and cleans and supplies printers
• Researches returned merchandise for item number, past and current price, department number, and warranty information
• Writes or keys information in register system for disposition tags on non-saleable items, slip-prints in register, and attaches to items
• Writes or keys information for price adjustment slips, slip-prints in register, and retains the information
• Issues refunds by cash or credit card and attaches return receipts to merchandise
• Maintains large register fund in organised manner
• Corrects ringing errors for members, with approval of supervisor
• Collects or refunds monetary difference
• Follows proper departmental procedures for documentation and performance of duties, such as obtaining supervisor signatures when necessary and signing all register receipts
• Obtains Majors Sales Assistant approval
• Tests returned diamonds, gets Majors Sales Assistant approval on returns from Majors area
• Calls for immediate lock-up of security items
• Counts register at sign on and ensures the register’s cleanliness
• Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
• Receives accurate payment for merchandise; makes change; processes credit and debit charges according to proper departmental procedures for paperwork
• Follows proper Membership and general safety and security procedures and standards
• Assists in other departments of the warehouse as necessary
• Provides prompt and courteous service to members, employees, and suppliers

Front End Cashier:

• Provides prompt and courteous member service by greeting members, obtaining membership cards, determining member packing preferences, answering questions, relaying information on permanent/special promotions, and thanking members
• Records the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad
• Transfers or ensures the transfer of each item as the item’s barcode is scanned while adhering to all safety and security procedures
• Promotes accurate merchandise inventory by monitoring the accurate scanning of all merchandise passing through the register
• Requests Supervisor verification for high-ticket, Bottom of Basket, or non-transfer items
• Counts register at sign on
• Ensures the register’s cleanliness
• Orders change, cash increases/loans when needed
• Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds 
• Receives accurate payment for merchandise; makes change, processes cheques, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties
• Assists in the opening and closing duties of the Front End department; placing returned or moved product back to their allotted spots in the warehouse, collecting register paperwork, stocking registers, cleaning the Front End area, and retrieving carts
• Stays updated with company and regional Front End productivity guidelines
• Follows proper Front End and general safety procedures and standards
• Assists in other departments of the warehouse as necessary
• Provides prompt and courteous customer service to members, employees, and suppliers

Ability to operate vehicles, equipment or machinery

• Computer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, cash machine, copier, table top/handheld scanner, 2-way radio, carts, flatbeds, clasping cart ropes, pallet jack, step ladder, rubbish compactor, cardboard/shrink wrap baler, rolling mop bucket with wringer, large wheeled bins, mop, broom, click counter, personal vehicle

Qualifications (Costco-specific or industry specific skills that candidates should possess)

Education/Training:

• High School Certificate or higher

Licenses/Certifications:

• None

Experience/Skills:

• Customer service, sales, membership, cash handling, loss prevention/security or comparable experience
• Strong customer service, communication, interpersonal and organisation skills
• Data entry and data management
• Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400
• Basic math skills

 Other specific requirements

• Full COVID-19 vaccination or medical contraindications certificate
• Satisfactory Criminal Record Check for certain roles

* If successful, you will be required to undertake role & department specific training within specified timeframes

Professional confidentiality is assured for all applications received. - No agency referrals at this time thank you.