Customer Success Specialist
- Champion customer adoption and lifecycle success across DaaS and end-user devices.
- Partner with Customer Success Managers on onboarding and health reviews.
- Identify expansion opportunities and drive long-term retention.
Job Description
- Work for a company recognised as an Employer of Choice
- Backed by HEART, Thrive in an authentic, high-trust culture that genuinely values Honesty, Excellence, Agility, Respect, and Teamwork.
- Collaborate directly with Tier-1 global technology vendors and Australia’s leading enterprise organisations.
Ready to make a measurable impact in modern workplace technology? Join our collaborative, nationwide Infrastructure Solutions practice at Data#3, partnering closely with our broader national Customer Success and vendor teams to shape how Australia’s leading organisations experience end-user compute. Based in Brisbane or Sydney, this role places you at the centre of our growing Device as a Service (DaaS) domain.
In this role you will:
- Champion customer adoption, value realisation, and lifecycle success across DaaS and end-user devices.
- Partner with Customer Success Managers on onboarding, adoption roadmaps, and health reviews.
- Deliver specialist customer workshops, maturity assessments, and technical lifecycle engagements.
- Develop domain-specific success plays, adoption frameworks, and enablement resources.
- Identify expansion opportunities, mitigate churn risks, and drive long-term retention.
- Foster strong collaborative relationships with key hardware and software vendor teams.
About You
- Established background in the IT industry with solid knowledge of the end-user compute landscape.
- Proven customer-facing track record in Customer Success, Account Management, or commercial IT sales.
- Strategic, creative thinker who adapts well and contributes effectively in a fast-paced environment.
- Deeply customer-centric with a knack for turning technical capabilities into business value.
- Skilled at stakeholder management and communicating effectively with people at all organisational levels.
If you are looking for a dynamic step into Customer Success where your commercial acumen and technical insight drive real customer outcomes, apply now!
Who is Data#3?
An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.
At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.
Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.
Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.
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