Customer Service Assistant

Drake International is an industry leader in recruitment, with a strong client base across every major metropolitan city. Our dedicated Drake Administration & Office Support team is looking to connect with talented Customer Service Consultants interested in permanent and temporary opportunities.

We regularly recruit for a wide range of customer service roles across various industries, including Customer Service Consultants, Customer Service Officers, Contact Centre Consultants, Call Centre Operators, Customer Support Officers and more.

Benefits

• A wide choice of customer service roles
• Permanent and temporary opportunities
• Flexible working arrangements across a variety of clients
• Competitive salaries and hourly rates
• Opportunities to develop your skills and progress your career
• Supportive and collaborative workplaces
• Access to Employee Assistance Programs
• The opportunity to work with a range of well-known organisations

Your Responsibilities

As a Customer Service Consultant, your responsibilities may include:

• Responding to customer enquiries via phone, email and online channels
• Providing a high level of customer service and support
• Resolving customer queries and handling complaints professionally
• Processing customer orders, requests and transactions
• Updating customer records and maintaining accurate information
• Providing product or service information to customers
• Working closely with internal teams to resolve customer issues
• Using CRM systems and other relevant computer programs

About You

We are looking for customer service professionals who:

• Have previous customer service, call centre, administration or retail experience
• Have excellent communication and interpersonal skills
• Are confident speaking with customers over the phone and via email
• Have strong problem-solving and conflict-resolution skills
• Are organised, reliable and have great attention to detail
• Have a positive, friendly and customer-focused attitude
• Are confident using computer systems and learning new technology
• Can work independently while also being a strong team player
• Are professional, adaptable and keen to learn

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.